Outreach and Enrollment Specialist

NATIVE HEALTH•Phoenix, AZ

About The Position

The Outreach and Enrollment Specialist (OES) helps families and children in the community identify, enroll in, and access affordable health insurance through Medicaid/CHIP and the Health Insurance Marketplace. The position conducts most duties in an outreach-oriented setting to help reduce the number of uninsured children. In conjunction with the Outreach and Enrollment Coordinator, the OES recruits schools, community partners, and outreach sites, and helps develop strategies to improve outreach, enrollment, and retention for eligible patients. Approximately 75% of work activities involve travel and participation in evening and/or weekend activities reaching American Indian and Alaska Native (AI/AN) families throughout Maricopa County. The specialist promotes NATIVE HEALTH services and insurance options, provides culturally competent educational materials, assists patients with discount program enrollment and fee waivers, and tracks applications and annual renewals. The role also collaborates with other outreach and enrollment programs and assists clients with enrollment or referrals to public health programs, including possible in-home, in-clinic, or community follow-up.

Requirements

High school diploma, GED, or equivalent.
Three years of combined experience in customer service, health care advocacy and education, patient registration, or other direct care medical experience.
Obtain HEA+ Certification within 90 days of hire and maintain it during employment.
Become CHW certified.
Possess a valid, unrestricted Arizona driver's license, or obtain one within 30 days of hire if applying from out of state; maintain it during employment and be insurable under NATIVE HEALTH's liability auto policy.
Have no DUI/DWI or reckless driving convictions in the previous five years and no more than two at-fault accidents in the previous three years.
Pass a criminal background check and obtain and maintain a valid Class I Fingerprint Clearance Card within the first 90 calendar days of employment.
Pass substance abuse testing upon employment and submit to random testing during employment.
Provide an updated immunization record at employment and a current Tuberculosis skin report (within 12 months) upon employment, with annual updates.
Obtain Basic Life Support (BLS) certification within 90 calendar days of employment and maintain certification.
Be flexible to work evenings and weekends and at different locations as needed, including clinics and outreach sites.
Demonstrate customer service, community outreach or education, data analysis, computer application, schedule and deadline management, communication, reliability, professionalism, and self-motivation skills.
Understand the AI/AN community and culture and have experience working with people from diverse ethnic groups and backgrounds.
Be able to learn about eligibility, enrollment, and barriers to medical care affecting Native American communities in Maricopa County.

Nice To Haves

Associate degree in a related field.
Bilingual ability in English and Spanish.

Responsibilities

Participate in advocacy, outreach, and enrollment activities promoting NATIVE HEALTH services and access to affordable insurance through Medicaid/CHIP and the Health Insurance Marketplace.
Provide marketing flyers, announcements, and educational materials to the community in Maricopa County, ensuring materials are culturally competent, clear, and useful before dissemination.
Manage enrollment and compliance with the Discount program available to all patients and fee waivers available to AI/AN patients.
Monitor enrollment status, help individuals and families complete applications, and maintain data to support annual eligibility renewals.
Collaborate with local, regional, and statewide outreach and enrollment assistance efforts.
Assist clients with enrollment in or referrals to appropriate public health programs, including in-home, in-clinic, or community follow-up when needed.
Support the organization as needed.