TOC- Enrollment and Outreach Specialist

Pathways In Education•Glendale, AZ

2d•$20 - $23•Onsite

About The Position

Pathways In Education - Arizona is seeking an on-call, as-needed Enrollment and Outreach Specialist for its Glendale and Phoenix campuses. The role connects students and families with the school and supports them through enrollment, with responsibilities spanning front desk support, student recruitment, community outreach, family engagement, and enrollment support. The specialist collaborates with school leadership and the Marketing Department and helps prospective students and parents understand educational options and admission requirements. The position serves a tuition-free alternative and blended public high school for students in grades 9–12, ages 14–21. The schedule is Monday through Thursday, 8:00 AM–4:00 PM, on an on-call/as-needed basis. The role may also require flexible hours, including evenings and weekends, and travel within the school network for recruitment and outreach events. Compensation is $20.00–$23.25 per hour. Work locations are the Glendale campus at 3353 W. Greenway Road, Phoenix, AZ 85053, and the Phoenix campus at 2226 N 7th St, Phoenix, AZ 85006. The ideal candidate is a strong communicator who builds relationships with families, conducts community outreach, leads information sessions and tours, and works independently in a results-oriented environment. The role requires responsiveness to inquiries, accurate enrollment records, progress toward conversion metrics, and data-informed recommendations. Pathways In Education describes its programs as providing individualized support, blended learning, and curriculum options aligned with Arizona State Standards.

Requirements

At least 1 year of customer service, telemarketing, or sales experience, including admissions or school enrollment experience.
Strong written, oral, and public-speaking communication skills.
Proficiency with Microsoft Office Suite and Google Workspace.
Ability to adjust in-person schedules, duty assignments, and working hours based on organizational priorities.
Ability to travel within the school network and work flexible hours, including evenings and weekends.
Ability to make decisions, communicate effectively, complete job requirements within allotted time, work in an organized and results-oriented manner with limited direction, and produce accurate, high-quality work.

Nice To Haves

Bachelor’s degree.
Bilingual proficiency in English and Spanish.

Responsibilities

Respond promptly to new inquiries and maintain consistent communication with prospective students and parents throughout the admissions process.
Complete the required number of outbound calls each day to reach prospective students.
Conduct telephone-based and on-site consultations with prospective students and parents about their educational goals.
Review programs with students and parents and advise them on admission requirements.
Ensure admission paperwork is completed and filed appropriately.
Accurately enter new student information into the CRM system.
Maintain targeted conversion metrics at each stage of the admissions process.
Recruit students who left the program and help them obtain educational support.
Attend internal meetings to monitor enrollment goals, review policies and procedures, and develop recruitment strategies.
Analyze recruitment and retention data and make strategic recommendations to the Principal and school leadership.
Travel for recruitment and other school outreach events.
Ensure students and parents meet with Student Advisors to outline Program Completion Plans.
Develop community partnerships for student recruitment and attend community events.
Stay informed about industry trends and changes.
Clearly communicate the mission and value of Pathways In Education.
Make recommendations using tracked data.
Provide front desk support and support student recruitment, community outreach, family engagement, and enrollment.
Collaborate with school leadership and the Marketing Department.