Outreach & Enrollment Specialist, Tampa Campus

National Louis University•Tampa, FL

11h

About The Position

The Outreach & Enrollment Specialist executes National Louis University’s Enrollment and Outreach strategic plan to meet and exceed new student enrollment goals. The role builds relationships with school and outside organization partners, participates in and conducts local and regional recruitment events, and helps students successfully move through the enrollment process. The specialist maintains knowledge of NLU programs and enrollment processes and communicates admission requirements, program offerings, basic financial aid requirements, and scholarship opportunities to prospective students and stakeholders. The role contacts prospective students, identifies their educational needs, and responds to their questions and concerns through email, social media, phone, and in-person interactions. It monitors system task lists, follows the contact strategy plan, and tracks recruitment activity and prospect outcomes through enrollment. The position also develops partner and community relationships to generate inquiries, seeks new educational partners, plans and attends recruitment and community events, documents attendance, and provides management with feedback and recommendations about recruiting strategies, customer service, communication, and recruitment programs.

Requirements

Bachelor’s degree.
1–3 years of experience working with students in an educational setting and/or experience in a sales environment.
1–3 years of experience with Microsoft Word, Excel, and PowerPoint.
Experience with Student Information Systems.
Knowledge of social media tools such as Instagram, Snapchat, Facebook, and Twitter.

Responsibilities

Maintain knowledge of university programs and the enrollment process and communicate admissions requirements, program offerings, basic financial aid requirements, and scholarship opportunities to prospective students and stakeholders.
Contact prospective students and determine their educational needs.
Assess and promptly respond to prospective students’ needs and concerns via email, social media, phone, and in person.
Monitor systems task lists to ensure inquiries and tasks are completed in a timely manner.
Meet or exceed the high contact strategy plan.
Prepare reports and track prospects’ and suspects’ inquiries, applications, and student outcomes through enrollment.
Build relationships with partners and serve as their primary point of contact to increase knowledge of the NLU community and generate inquiries.
Pursue new educational partners through outreach and networking activities.
Develop and maintain relationships with alumni, current students, the business community, professional organizations, and student groups to support enrollment.
Plan, attend, and document attendance at information sessions, school and district events, education fairs, and community events.
Provide management with feedback and recommendations regarding recruiting strategies, customer service, communication, and recruitment programs.