Outreach Coordinator

BrightView LLC • Whitehall, OH

13d

About The Position

The Outreach Coordinator is a field-based member of BrightView’s patient acquisition team and serves as an external-facing representative. The role focuses on growing patient census by generating referrals, building brand awareness, and carrying out structured community outreach. The assigned territory requires travel between Columbus East (Whitehall) and Columbus West (Hilliard), Ohio.

The coordinator develops new referral sources and expands existing relationships through prospecting, partner visits, follow-up, sales execution, and community education. Success is measured by outreach activity, referral generation, conversion of opportunities into patient admissions, and contribution to improved patient outcomes. The role calls for persistence, consistent execution, coachability, strong communication, and alignment with BrightView’s mission.

Requirements

• Demonstrated persistence and goal achievement in sales, outreach, or other performance-driven roles.
• Associate degree or equivalent experience.
• Ability to maintain motivation despite rejection and sustain a high level of activity.
• Willingness to learn sales planning, objection handling, and conversion strategies.
• Consistent execution of daily outreach commitments and activity targets.
• Ability to seek feedback and adapt strategies.
• Strong communication skills and ability to build rapport with diverse stakeholders.
• Ability to map accounts, prioritize opportunities, and plan sales approaches.
• Proficiency in CRM platforms, Microsoft Excel, and reporting tools, or ability to learn them.
• Ability and willingness to travel within the assigned territory.

Nice To Haves

• Sales, account management, or customer-facing experience in healthcare, behavioral health, or criminal justice settings.
• Knowledge of addiction medicine or the behavioral health industry.
• Bachelor’s degree in Marketing, Business Administration, or equivalent related experience.

Responsibilities

• Identify, establish, and grow relationships with referral partners in healthcare, criminal justice, and community organizations.
• Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
• Support referral partners in connecting patients with treatment.
• Carry out daily prospecting, visits, calls, and follow-ups to achieve referral and census goals.
• Map and manage an assigned territory, prioritize high-value accounts, and track touchpoints.
• Use sales techniques such as objection handling, pipeline management, and account growth strategies.
• Record activities and results in CRM and produce accurate outreach-effectiveness reports.
• Meet or exceed monthly and quarterly outreach metrics for referral generation and admissions.
• Develop knowledge of BrightView services and explain patient pathways to stakeholders.
• Represent BrightView at networking events, conferences, and community meetings.
• Educate stakeholders about substance use disorder treatment and BrightView’s patient-first approach.
• Align outreach with BrightView’s mission and connect community engagement to patient outcomes.
• Share field insights to support organizational planning and market strategy.
• After mastering outreach fundamentals, develop account plans and territory strategies to maximize referral growth.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive work environment focused on professional growth and development.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree