Outreach Coordinator – Limited Term - 2025704

World Relief • Sacramento, CA

11d • $24 - $26 • Hybrid

About The Position

World Relief seeks an Outreach Coordinator to join the Extended Case Management (ECM) team. This role is responsible for advancing program enrollment through targeted outreach, partner engagement, and referral development. The primary focus is on outreach activities that generate direct client referrals from external partners and service providers to increase enrollment in ECM programs. The Outreach Coordinator will act as an ambassador to community organizations, faith communities, and public agencies, ensuring program visibility and accessibility while focusing on referral quality, enrollment outcomes, and programs with unmet enrollment needs. This position is ideal for individuals who enjoy community-based work, relationship-building, and outcome-driven outreach aimed at connecting people to services. This is a limited-term position funded through a grant agreement until September 30, 2026, and is contingent upon funding extension.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups.
• Bilingual in Ukrainian or Russian language.
• Requires a valid driver’s license, reliable transportation, and a satisfactory Motor Vehicle Record (MVR) check.

Nice To Haves

• Ability to work effectively and sensitively with people of diverse cultural and religious backgrounds.
• Demonstrated ability to network and build relationships.
• Strong interpersonal skills and clear verbal & written communication skills.
• Proactive in initiating relationships and making connections between people and programs; background in developing organizational partnerships preferred.
• Proven customer service and administrative skills.
• Self-motivated worker with the ability to demonstrate initiative and work well as part of a team.
• Strong skills to motivate and inspire a diverse group of people; Must have the ability to work under pressure with flexibility in a virtual or in-person team setting.
• Strong follow-through and problem-solving skills.

Responsibilities

• Actively increase program awareness and recruit eligible clients through strategic outreach, community engagement, and referral partnerships.
• Conduct direct outreach through community events, presentations, workshops, tabling, and virtual or in-person informational sessions.
• Serve as a point of contact for prospective clients, providing accurate program information and supporting referral and enrollment processes.
• Follow up with referred or interested clients to encourage successful program enrollment, in collaboration with program teams.
• Collaborate with the Church & Community Partnership Specialist to build and sustain mutually beneficial partnerships with service providers, health care providers, the Department of Social Services, related organizations, and faith communities, with the goal of increasing client enrollment.
• Facilitate virtual and in-person meetings with community partners to increase awareness of World Relief Sacramento services and programs.
• Work in collaboration with the Community Engagement Department to follow up with partners, strengthen referral pipelines, and expand program visibility.
• Represent World Relief Sacramento across the Sacramento region by attending local network meetings, coalitions, and community events.
• Create, update, and disseminate client-facing promotional and educational materials; ensure materials are culturally responsive, translated, and accessible for diverse populations.
• Contribute to outreach-related communication efforts, including coordination with social media, email, or community announcement channels as appropriate.
• Prioritize outreach efforts toward programs with low or at-risk enrollment.
• Coordinate closely with ECM program staff to understand eligibility criteria, capacity, and enrollment timelines.
• Track outreach-to-enrollment conversion trends and adjust strategies accordingly.
• Identify common barriers to enrollment and recommend solutions to supervisors and program teams.
• Collaborate with Intake and Program staff to verify intake, eligibility, and enrollment workflows, including clarifying roles and responsibilities related to documentation, case notes, and information sharing for client case files.
• Track outreach activities, partner engagements, referrals, and client enrollments in designated systems and databases (e.g., Dynamics, Microsoft Teams).
• Maintain accurate and up-to-date contact records for partners and community members for reporting and compliance purposes.
• Monitor outreach outcomes against enrollment and engagement goals and share insights with supervisors and program staff to improve outreach strategies.
• Support reporting requirements related to grants, contracts, or internal performance metrics as assigned.
• Support with interpretation for workshops/cohorts.
• Collaborate effectively across World Relief Sacramento staff and departments to align outreach efforts with program capacity and organizational priorities.
• Attend department meetings, team meetings, and internal or external World Relief meetings as requested.
• Perform other related duties as assigned.

Benefits

• Competitive benefits package
• Employee discount program for full-time employees
• Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed