Outreach Associate, Business Development (Sacramento, CA)

American Addiction Centers•Sacramento, CA

About The Position

Outreach Associates build relationships with qualified referral partners in the Sacramento, California territory to facilitate admissions to American Addiction Centers treatment programs. The role involves maintaining a balanced schedule of referral-partner service and new-business development, managing client communications and CRM activity remotely using company-provided smart mobile devices, and guiding general inquiries through the admissions process. Associates are measured monthly against companywide key performance indicators. The position requires knowledge of treatment modalities, levels of care, and best practices for treating substance use and co-occurring disorders. Outreach Associates give presentations to agencies, hospital staff, discharge planners, and other groups; communicate about potential admissions and clients in the pipeline; maintain productive relationships across departments; and assist the clinical team with discharge planning and transfer-of-care arrangements when needed. The role also includes submitting monthly expenses according to company guidelines. Communication may frequently extend beyond regular business hours, including weekends. Occasional overnight travel and frequent travel are required. American Addiction Centers describes its culture as progressive, supportive of work/life balance, and committed to education, trust, and respect. Its mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders, and to support patients, families, and communities in achieving recovery and wellness.

Requirements

Four-year degree or equivalent demonstrated experience in the addiction treatment marketing field.
At least 1 year of related experience and/or training, or an equivalent combination of education and experience.
Organizational skills.
Ability to multitask, work with minimal supervision, and problem-solve across varied scenarios.
Ability to travel through an area covering multiple states and travel frequently.
Technological savvy.
Ability to create reports outlining weekly visits.
Valid driver's license and ability to pass an MVR check.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and general correspondence; and speak effectively before groups.
Ability to apply common-sense understanding to carry out written, oral, or diagram-based instructions and deal with problems involving several concrete variables in standardized situations.
Ability to communicate with people at all levels of the organization, including executive management, patients, and external agencies.
Ability to meet the physical requirements of prolonged desk sitting and lifting up to 15 pounds at a time.

Nice To Haves

Knowledge of the substance abuse industry.
Knowledge of managed care and insurance as they relate to mental health benefits.

Responsibilities

Identify, build, and maintain relationships with key referral partners.
Maintain a regular servicing schedule balancing referral-partner maintenance and new-business development.
Manage client-related communication and CRM remotely using AAC-provided smart mobile devices.
Convert general inquiries into admissions by managing the admissions process.
Conduct presentations for agencies, hospital staff, discharge planners, and other identified groups.
Build and maintain productive interdepartmental relationships.
Submit monthly expenses through Expensify by the designated deadline and follow expense guidelines.
Communicate clearly with team members about potential admissions and clients in the pipeline.
Assist the clinical team with discharge planning by identifying and contacting suitable facilities for transfers of care when needed.
Meet monthly companywide key performance indicators.