Outreach Associate, Business Development (Sacramento, CA)

American Addiction Centers•Sacramento, CA

About The Position

Outreach Associates build relationships with qualified referral partners in the Sacramento, California territory to facilitate admissions to American Addiction Centers treatment programs. The role focuses on maintaining existing referral relationships while developing new business, managing client communications and CRM remotely using AAC-provided smart mobile devices, and supporting the admissions process. Communication may frequently occur outside regular business hours, including weekends, and occasional overnight travel is required. The associate develops a general understanding of treatment modalities, levels of care, and industry best practices for substance use and co-occurring disorders. The role also involves delivering presentations to agencies and hospital staff, coordinating with internal departments and clinical teams, assisting with discharge planning, and meeting monthly companywide key performance indicators. The position requires communication with people across organizational levels, from executive management and patients to external agencies.

Requirements

A four-year degree or equivalent demonstrated experience in the addiction treatment marketing field.
At least 1 year of related experience and/or training, or an equivalent combination of education and experience.
Organizational skills and ability to multitask.
Ability to work with minimal supervision and solve problems across a variety of scenarios.
Technological savvy.
Ability to create reports outlining weekly visits.
Ability to travel through an area covering multiple states and travel frequently.
Valid driver's license and ability to pass an MVR check.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and general correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to lift 15 pounds at a time.

Nice To Haves

Knowledge of managed care and insurance as they relate to mental health benefits.
General understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders.

Responsibilities

Identify, build, and maintain relationships with key referral partners.
Maintain a regular servicing schedule balancing referral-partner maintenance and new business development.
Manage client-related communications and CRM remotely using AAC-provided smart mobile devices.
Convert general inquiries into admissions by managing the admissions process.
Meet monthly companywide key performance indicators.
Conduct presentations for agencies, hospital staff, discharge planners, and other groups.
Build and maintain productive interdepartmental relationships.
Communicate potential admissions and clients in the pipeline to key team members.
Assist the clinical team with discharge planning by identifying and contacting appropriate facilities for transfers of care.
Follow expense limitations and guidelines, and submit monthly expenses via Expensify by the deadline.
Travel throughout an area covering multiple states, with occasional overnight travel and frequent travel as required.
Communicate with people at all levels of the organization, including executive management, patients, and external agencies.