PT Outreach Ambassador

Brooklyn Public Library•Headquarters, KY

12d•Onsite

About The Position

Brooklyn Public Library (BPL) is seeking an enthusiastic Outreach Ambassador to provide information about community resources to people attending library programs. The role offers referrals and support, particularly to immigrant communities and participants in BPL English Language Learning programs, through in-person meetings, telephone, email, and text. The Ambassador also provides administrative support for community outreach initiatives and collects data on referrals. This is a hands-on, active role involving travel across Brooklyn to build awareness of Library programs and services. Outreach takes place in a range of indoor and outdoor settings, including public libraries, city shelters, housing facilities, and community events. The position is grant-funded, begins July 1, 2026, and ends June 30, 2027. It reports to the Immigrant Services Coordinator in the Outreach Department. This part-time position offers up to 19 hours per week at $25 per hour. The role requires evening and weekend work as needed and travel within the NYC Metro area.

Requirements

High school degree required.
Excellent community outreach and engagement skills.
Strong interpersonal, oral, and written communication skills, including the ability to confidently present verbal information to varied audiences.
Excellent detail management and organizational skills.
Digital literacy and ability to work and learn easily using technology.
Ability to work both as part of a team and on independent projects.
Demonstrated customer service experience and ability to work well with a diverse public.
Commitment to diversity and inclusion.
Bilingual ability in English and Spanish, Chinese languages, Russian, Arabic, Kreyol, Wolof, French, or Ukrainian.
Availability to work evenings and weekends as needed.
Flexibility and willingness to travel within the NYC Metro area.

Nice To Haves

Bachelor of Arts degree preferred.
1–2 years of relevant work experience preferred.
Personal, firsthand experience as a newcomer to New York City is a plus.

Responsibilities

Conduct outreach at year-round community events throughout Brooklyn.
Undertake outreach activities at BPL library locations, community organizations, and indoor and outdoor public settings.
Assist in maintaining a list of community programs and services, including neighborhood-specific resources.
Refer Library patrons to relevant Library programs, community organizations, and service providers.
Plan, set up equipment for, and attend scheduled outreach events.
Plan, promote, and present information sessions in person and virtually.
Provide clear information about BPL services and programs in person and online.
Collect data and assist with preparing reports.
Collaborate with the outreach team, branch library staff, and adult learning department to arrange information sessions and tabling.
Maintain current stakeholder contact information and help identify new community referral opportunities.
Participate in relevant trainings and meetings.
Perform related duties and work on special projects as required.