Outreach Ambassador

Allied Universal • Atlantic City, NJ

12d • Onsite

About The Position

Allied Universal is hiring a full-time Outreach Ambassador. The Downtown Ambassador program aims to provide a welcoming experience in the city center. Outreach Ambassadors provide specialized homeless outreach, make direct connections with vulnerable individuals, and connect them with social services. The role focuses on building relationships through frequent outreach and supporting participation in behavioral health care, housing options, and other services. The posting identifies the Atlantic City, New Jersey area, while the role description refers to Downtown Orlando (DTO) and the CRA Area.

Requirements

• High school diploma or equivalent, or five years of verifiable work experience.
• Experience working with people experiencing homelessness, addiction challenges, mental illness, or dual diagnosis; preferably one or more years.
• Working knowledge of local geography and downtown destinations, including government offices, community venues, stadiums, arenas, restaurants, bars, and nightclubs.
• Ability to use appropriate de-escalation techniques calmly and sensitively.
• Working knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to coordinate and/or direct multiple complex tasks and assignments successfully.
• Demonstrated good judgment and ability to make sensible decisions.
• Effective oral and written communication skills.
• Ability to build strong relationships and develop an understanding of each individual's circumstances and needs.
• Ability to become highly familiar with and comply with CoC policies and procedures.
• Flexibility to work different schedules, including evenings and weekends as necessary.
• Basic first-aid knowledge and knowledge of local healthcare, mental health, and substance abuse treatment resources.
• Commitment to helping people move off the streets by connecting them with community services.
• Excellent organizational skills.
• Ability to walk long distances.
• Computer proficiency and a professional demeanor.
• Licensing requirements may apply under state and/or local laws and regulations and may be required before employment.
• A valid driver's license is required for driving positions only.

Nice To Haves

• Lived experience of homelessness.
• Ability to ride a bike.
• Proficiency with mobile technologies and smart devices.

Responsibilities

• Circulate through the CRA Area to locate and identify people in need, including people experiencing homelessness.
• Direct people experiencing homelessness and others in need to available social services and agencies.
• Build trust and rapport with individuals experiencing homelessness, identify their needs, and connect them to appropriate services and resources.
• Conduct community outreach, provide information and assistance, and link individuals to services and resources.
• Provide case management, including developing and implementing plans for housing stability, connecting individuals to services, and providing follow-up support.
• Coordinate assistance with housing, healthcare, social service providers, and other organizations and agencies.
• Maintain accurate, up-to-date records of outreach activities, case management efforts, and outcomes.
• Deliver or distribute information or supplies provided by the CRA, such as pandemic information and personal care items.
• Maintain working relationships and communication with community partners and stakeholders assisting people experiencing homelessness in the CRA Area.
• Capture activity metrics as directed by the CRA, including tracking information through HMIS when available and authorized.
• Learn best practices for engagement and diversion conversations, and understand when and how to complete a VI-SPDAT.
• Document unwanted behaviors and activities observed on patrol and report them to Safety Ambassadors or the Orlando Police Department as appropriate.
• Participate in meetings with outreach workers and other organizations, and attend trainings to stay current on best practices and developments.
• Provide other assigned services incidental to homeless outreach, including services generally provided by Safety Ambassadors when requested.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.
• Access to exclusive technology to view and claim additional shifts.
• Paid training and career growth opportunities.
• Discounts on top brands and services through the Perks Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED