Outpatient Services Coordinator

Kootenai Health • Coeur d'Alene, ID

8d

About The Position

The Outpatient Services Coordinator coordinates patient and procedure scheduling, referrals, prior authorizations, and insurance paperwork while providing a high standard of customer service. The role serves as a communication center for the unit or clinic, supports patient care workflows, maintains scheduling and insurance information, and handles related administrative and financial processes. The coordinator must follow confidentiality and HIPAA standards, maintain regular and predictable attendance, and meet the age-specific needs of the assigned unit.

Requirements

• Two years of experience as a Health Unit Coordinator, Administrative Assistant, or Scheduler, or an equivalent combination of related education and experience.
• High school diploma or equivalent preferred.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems preferred.

Nice To Haves

• High school diploma or equivalent.
• Working knowledge of medical terminology, confidentiality, HIPAA, and electronic health record systems.

Responsibilities

• Comply with Kootenai Health confidentiality and HIPAA standards.
• Serve as the unit or clinic communication center regarding patient care, location, and activities, and provide information and direction as needed.
• Enter orders, procedures, laboratory requests, and multiple tests related to outpatient care.
• Maintain patient demographic and insurance information in scheduling systems.
• Communicate basic financial policies related to insurance coverage and collect copays, deductibles, and self-pay payments.
• Obtain required referrals and prior authorizations and process charges.
• Generate reports, handle multiple projects, and prepare and monitor invoices and expense reports as directed by leadership.
• Maintain regular and predictable attendance.
• Meet the age-specific needs of the assigned unit.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources available to all employees.
• Tuition assistance after 90 days.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay, plus night, weekend, and PRN shift differentials.
• Wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts across more than 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED