Outpatient Coordinator

UHS • Temple, TX

4d

About The Position

Canyon Creek Behavioral Health is a 102-bed acute care psychiatric hospital in Temple, Texas, serving adolescents, adults, and seniors through inpatient acute care and intensive outpatient programs. The Outpatient Coordinator supports the outpatient program’s administrative and patient-facing operations. The role maintains program admissions, step-downs, and discharges in the MedSeries4 system; submits charge sheets and census data to the Business Office; assists with transportation coordination; serves as a liaison for families and staff; performs clerical duties for physicians and program therapists; and carries out Mental Health Technician duties.

The coordinator may verify benefits and eligibility for admission inquiries, prepare admission folders, collect patient copayments and deductibles, and help establish timely payment plans. The role also coordinates with utilization review and discharge planning to reduce the risk of nonpayment and provides patients with ongoing information about their benefits.

Requirements

• High school diploma or equivalent required.
• Two years of experience on a multi-line telephone switchboard; preferably in a healthcare environment.
• A combination of education, training, or experience in a hospital environment.
• Successful completion of Handle with Care Training, Service Excellence Training, and CPR certification during new-hire orientation.
• No licensure required.

Nice To Haves

• Associate degree or bachelor’s degree from an accredited college or university.
• At least one year of experience in admissions processes and collections procedures.
• Working knowledge of managed care, insurance coverage plans, copayments, deductibles, and payment plans.
• Working knowledge of computers and business software programs.
• Multi-line switchboard experience in a healthcare environment.

Responsibilities

• Ensure all pre-admission and admission calls and paperwork are addressed and completed accurately and promptly.
• Provide financial counseling to patients, guardians, or assigned responsible parties.
• Answer and route incoming switchboard calls professionally and courteously within three rings.
• Complete timely and effective payment arrangements before or upon discharge whenever possible.
• Maintain program admissions, step-downs, and discharges in the MedSeries4 system.
• Submit charge sheets and census data to the Business Office.
• Participate in transportation coordination.
• Serve as a liaison for families and staff.
• Perform clerical duties for physicians and program therapists, and perform Mental Health Technician duties.
• Verify benefits and eligibility for admission inquiries when needed; prepare admission folders and collect copayments and deductibles.
• Coordinate with utilization review and discharge planning efforts and provide ongoing patient benefit information.

Benefits

• Competitive compensation and generous paid time off.
• Medical, dental, vision, and prescription drug plans.
• 401(k) with company match.
• Discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Tuition savings to continue nursing education with Chamberlain University.
• Career development opportunities within UHS and its subsidiaries.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED