Outpatient Coordinator

Indian Creek Foundation•Souderton, PA

About The Position

The Outpatient Coordinator supervises the Outpatient Mental Health Center and ensures it provides high-quality care while meeting compliance standards. The role requires a Pennsylvania-licensed clinical social worker or professional counselor with supervisory experience and experience in mental health and intellectual or developmental disabilities. The coordinator oversees clinical staff, patient records, psychotherapy programs, department budget and caseloads, and develops program improvements. The position also oversees intake and admissions, psychotherapy services, billing-related workflows, staff training and supervision, audits, policies, and procedures. The role is based at the Cowpath Road Campus and various community settings.

Requirements

Master’s degree in social work or a related field.
Active Pennsylvania license as a Clinical Social Worker or Professional Counselor.
Accepted for credentialing with Medicare and Health Choices within three months of employment.
At least one year of experience with intellectual or developmental disabilities.
At least three years of experience in the mental health field.
Supervisory experience.
Excellent written and oral communication skills.
Supervision and leadership ability.
Confidence in a broad array of clinical approaches.
Problem-solving ability.
Ability to facilitate effective team communication.
Sensitivity and ability to work effectively with families from various backgrounds and cultures.
Proficiency in Microsoft programs, including email, Word, and Excel.
Ability to bend, stoop, sit, stand, and reach, and lift items weighing 50 pounds or less.
Satisfactory completion of a post-offer pre-employment physical exam and drug test, as required.
Ability to operate a computer, office equipment, an electronic health record, a time clock system, and other equipment and supplies.
Completion and clearance of a criminal background check and child abuse clearance.

Responsibilities

Oversee outpatient intake and admissions, manage the outpatient caseload, respond to intake calls, provide program information, assess service appropriateness, coordinate referrals, and support admission, insurance verification, and scheduling processes.
Oversee individual, family, and group psychotherapy; build therapeutic relationships, ensure goal-focused treatment, monitor consumer progress and needs, make referrals, review utilization, and promote the use of varied therapeutic models.
Develop group therapy topics based on consumer needs.
Help meet or exceed budgeted program revenue by rescheduling appointments, initiating groups, monitoring billable-hour expectations, and coordinating timely billing submissions.
Ensure client records comply with requirements by reviewing progress notes, treatment plans, and biopsychosocial assessments; ensuring annual reviews are completed; and responding to billing discrepancies and audit corrective actions.
Supervise clinicians, contractors, and office clerical staff, including conducting supervision and performance meetings, case consultations, peer supervision, and training on paperwork requirements.
Address staff paperwork and billable-hours concerns.
Develop and improve outpatient procedures; assist with policies and procedures; participate in licensing visits and funder audits; and communicate policy changes to contractors.
Assist the Senior Director of Behavioral Health Services with administrative tasks and special projects as directed.
Attend required training and maintain current program certifications.
Follow safety, confidentiality, regulatory, agency policy, HIPAA, documentation, professional conduct, and teamwork requirements.