Director -Outpatient Services

Delta Specialty Hospital • Memphis, TN

1d

About The Position

Delta Specialty Hospital is seeking a Director of Outpatient Services to lead the day-to-day operations and long-term success of its partial hospitalization (PHP) and intensive outpatient (IOP) programs. The Director is accountable for performance targets including volume growth, financial performance, patient experience, and clinical quality, and advances these goals through clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral healthcare continuum. The role supports seamless transitions for patients stepping down from inpatient care and those stepping up from community-based care.

The Director oversees PHP and IOP operations and clinical programs, occasionally facilitates groups, monitors performance indicators, and works with internal, divisional, and corporate stakeholders on admissions, outreach, strategic growth, expansion planning, and program development. The role also hires, develops, and supervises clinical and support staff and ensures compliance with applicable licensing, accreditation, regulatory, and contractual requirements, including Joint Commission, CMS, and state laws.

Requirements

• Master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD.
• At least 4 years of experience in behavioral healthcare, including 2 or more years of operations and managerial experience.

Nice To Haves

• Experience with PHP and IOP levels of care is strongly preferred.
• Experience with acute psychiatric hospitals and/or residential SUD treatment providers is preferred.

Responsibilities

• Oversee day-to-day operations and clinical programs for PHP and IOP services, including occasional group facilitation.
• Achieve business objectives, including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor KPIs, adjust operations to meet goals, address barriers, and support continuous improvement.
• Lead visibly with internal stakeholders to encourage step-down admissions from inpatient units and build advocacy for outpatient and continuum-of-care services.
• Support business development and outreach to increase brand awareness and direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and address patient cohort needs.
• Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and accessibility.
• Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
• Hire, onboard, and retain a high-performing team.
• Supervise, train, and mentor clinical and support staff, including therapists, counselors, BHAs, and students.
• Ensure compliance with relevant licensure, accreditation, regulatory, and contractual obligations.
• Develop and assist with implementing policies and procedures.
• Ensure patient records and service documentation are accurate and timely.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-paid basic life and AD&D insurance
• Disability benefits
• 401(k) retirement plan with company match
• Employee Assistance Program (EAP)
• Employee Discount Program
• Paid holidays
• Paid Time Off (PTO)
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director