Director of Outpatient Services

Acadia • St. Charles, MO

3d • Onsite

About The Position

The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for performance targets involving volume growth, financial results, patient experience, and clinical quality. The Director supports clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral healthcare continuum, while helping ensure seamless transitions for patients stepping down from inpatient care or stepping up from community-based care.

The position is based onsite at CenterPointe Hospital in St. Charles, Missouri. The hospital serves adults and seniors experiencing behavioral health concerns and offers a full continuum of care. The Director is a clinical leader, performance coach, and community advocate who works with staff, internal stakeholders, and divisional and corporate leadership to deliver and develop outpatient services.

Requirements

• Master’s- or doctorate-level licensed clinician; examples include LCSW, LMHC, LMFT, PsyD, or PhD.
• At least 4 years of experience in behavioral healthcare, including 2 or more years of operations and managerial experience.
• Ability to supervise a team of employees.

Nice To Haves

• Experience with PHP and IOP levels of care is strongly preferred.
• Experience with acute psychiatric hospitals and/or residential substance use disorder treatment providers is preferred.

Responsibilities

• Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional facilitation of groups.
• Achieve business objectives, including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
• Monitor key performance indicators and adjust operations to meet goals, address barriers, and support continuous improvement.
• Work with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient and continuum-of-care services.
• Support business development and outreach activities to increase brand awareness and direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
• Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and ensure services respond to the target population’s needs.
• Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
• Hire, onboard, and retain a high-performing team.
• Provide supervision, training, and mentorship to clinical and support staff, including therapists, counselors, BHAs, and students.
• Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state laws.
• Develop and assist with implementing policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Benefits

• Competitive base salary commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and recognized holidays.
• Company-paid basic life and AD&D insurance.
• Employee Assistance Program and mental wellness resources.
• Opportunities for professional growth and advancement within Acadia’s nationwide network.

What This Job Offers

• Job Type: Full-time
• Career Level: Director