Director of Outpatient Services
About The Position
Coachella Valley Behavioral Health is seeking a Director of Outpatient Services to lead and grow its partial hospitalization (PHP) and intensive outpatient (IOP) programs. This onsite role in Indio, California, leads the programs’ day-to-day operations and long-term success, with accountability for volume growth, financial performance, patient experience, and clinical quality. The Director drives clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health continuum, supporting transitions both from inpatient care to outpatient services and from community-based care to higher levels of care. The Director serves as a clinical leader, performance coach, and community advocate. The role includes overseeing program operations, monitoring performance, developing staff, supporting outreach, and ensuring regulatory compliance and quality care. The position may occasionally involve facilitating groups.
Requirements
- Master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD.
- At least 4 years of experience in behavioral healthcare, including 2 or more years of operations and managerial experience.
- California licensure and the ability to provide clinical supervision.
- Clinical supervision credentials for the applicable licensed clinician qualification.
- Ability to supervise a team of employees.
Nice To Haves
- Experience with PHP and IOP levels of care is strongly preferred.
- Experience working with an acute psychiatric hospital is preferred.
Responsibilities
- Oversee the day-to-day operations and clinical programming of PHP and IOP services, including occasionally facilitating groups.
- Achieve business objectives involving average daily census (ADC), visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Regularly monitor KPIs, adjust operations to meet goals, address barriers, and support continuous improvement.
- Work with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient and continuum-of-care services.
- Support business development and outreach to increase brand awareness and direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and address the needs of patient cohorts.
- Use feedback, outcome data, and satisfaction surveys to improve care delivery and keep services relevant and responsive to the target population.
- Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Supervise, train, and mentor clinical and support staff, including therapists, counselors, behavioral health associates, and students.
- Ensure compliance with applicable licensure, accreditation, regulatory, and contractual requirements, including Joint Commission, CMS, and state laws.
- Develop and assist with implementing policies and procedures.
- Ensure patient records and service documentation are accurate and timely.
Benefits
- Professional growth and career pathing.
- Executive mentorship and corporate clinical support from day one.
- Competitive salary and bonus potential.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Generous paid time off, including vacation, holidays, extended sick leave, and mental health days.
- Industry-leading training and support.
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What This Job Offers
Job Type
Full-time
Career Level
Director
