Director of Outpatient Services
About The Position
The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for performance targets, including volume growth, financial performance, patient experience, and clinical quality, by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director serves as a clinical leader, performance coach, and community advocate, supporting seamless transitions for patients stepping down from inpatient care and patients stepping up from community-based care. This position is onsite in Wesley Chapel, Florida, and supervises a team of employees. It requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse.
Requirements
- Master’s- or doctorate-level licensed clinician, such as LCSW, LMHC, LMFT, PsyD, or PhD.
- At least 4 years of experience in behavioral healthcare, including 2 or more years of operations and managerial experience.
- Master’s- or doctorate-level clinical license, with examples including LCSW, LMHC, LMFT, PhD in Clinical, Counseling, or Educational Psychology, or PsyD.
- Ability to meet the position’s Level 2 Florida background screening requirement.
Nice To Haves
- Experience with PHP and IOP levels of care is strongly preferred.
- Experience working with acute psychiatric hospitals and/or residential substance use disorder treatment providers is preferred.
Responsibilities
- Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional group facilitation.
- Achieve business objectives including average daily census (ADC), visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Monitor key performance indicators regularly, adjust operations to meet goals, address barriers, and support continuous improvement.
- Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care and the behavioral health care continuum.
- Support business development and outreach activities to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs.
- Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and ensure services meet the needs of the target population.
- Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state laws.
- Develop and assist with the development and implementation of policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
Benefits
- Competitive base salary commensurate with experience
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and recognized holidays
- Company-paid basic life and AD&D insurance
- Employee Assistance Program and mental wellness resources
- Professional growth and advancement opportunities within Acadia’s nationwide network
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What This Job Offers
Job Type
Full-time
Career Level
Director
