Director - Outpatient Services
About The Position
The Director of Outpatient Services leads the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The role is accountable for performance targets spanning volume growth, financial results, patient experience, and clinical quality. The Director drives clinical excellence, operational rigor, referral growth, and standardized care across the behavioral health continuum, supporting transitions from inpatient care to outpatient services and from community-based care to higher levels of care. The Director provides clinical and operational leadership, supports business development and community outreach, supervises and develops clinical and support staff, and ensures compliance with licensure, accreditation, regulatory, and contractual requirements. The position may occasionally facilitate groups.
Requirements
- Master’s- or doctorate-level licensed clinician, such as an LCSW, LMHC, LMFT, PsyD, or PhD.
- At least 4 years of experience in behavioral healthcare.
- At least 2 years of operations and managerial experience.
- Relevant clinical licensure, such as LCSW, LMHC, LMFT, PhD in Clinical, Counseling, or Educational Psychology, or PsyD.
Nice To Haves
- Experience with PHP and IOP levels of care is strongly preferred.
- Experience working with acute psychiatric hospitals and/or residential substance use disorder treatment providers is preferred.
Responsibilities
- Oversee day-to-day operations and clinical programming for PHP and IOP services, including occasional group facilitation.
- Achieve business objectives for ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes.
- Monitor KPIs and adjust operations to meet goals, address barriers, and support continuous improvement.
- Act as a visible leader with internal stakeholders to encourage step-down admissions from inpatient units and build advocacy for outpatient and continuum-of-care services.
- Support business development and outreach to enhance brand awareness and drive direct admissions.
- Coordinate weekly group assignments and session topics to balance clinician workloads and address patient cohort needs.
- Use feedback, patient outcome data, and satisfaction surveys to improve care delivery and program relevance and keep services accessible and responsive to the target population.
- Collaborate with divisional and corporate leadership to identify and implement strategic growth initiatives, including expansion planning and program development.
- Hire, onboard, and retain a high-performing team.
- Provide supervision, training, and mentorship to clinical and support staff, including therapists, counselors, BHAs, and students.
- Ensure compliance with applicable licensure, accreditation, regulatory, and contractual obligations, including Joint Commission, CMS, and state laws.
- Develop and assist with implementing policies and procedures.
- Ensure accurate and timely documentation of patient records and services delivered.
- Supervise a team of employees.
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What This Job Offers
Job Type
Full-time
Career Level
Director
