Outpatient Clinical Care Assistant/Medical Assistant - Otolaryngology

Cleveland Clinic•Mayfield Heights, OH

7d•Onsite

About The Position

The Outpatient Clinical Care Assistant/Medical Assistant supports patients and caregivers in a fast-paced outpatient otolaryngology clinic. The role involves patient care and clinic support, including health screenings, specimen collection, medical-record updates, exam-room maintenance, supply stocking, and monitoring and documenting patient conditions. Medical Assistants also contribute to a welcoming environment and support medication management, patient monitoring, clinical and office tasks, compliance, and coordination with interdisciplinary teams. Caregivers work under the supervision of a Registered Nurse or Licensed Independent Provider. The posting lists a day shift and schedules of 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m.; it also describes a caregiver schedule of 8:00 a.m.–5:00 p.m. with rotating weekends and evenings.

Requirements

High school diploma or GED.
Understanding of human anatomy, basic patient care activities, and math.
Basic Life Support certification through the American Heart Association or American Red Cross, obtained within the new-hire period.
One year of recent healthcare experience in a hospital, ambulatory, homecare, assisted living, nursing home, or long-term care setting, or additional formal training or education.
For the Medical Assistant role: graduation from an approved Medical Assisting Program as designated by the Enterprise MA Steering Committee.
For the Medical Assistant role: completion of a clinical externship; extensive clinical experience may be considered in place of a formal clinical externship.
For the Medical Assistant role: current demonstrated clinical proficiency.

Nice To Haves

Proficiency using an Electronic Medical Record (EMR).
Medical Assisting Certification.
Successful completion of a Cleveland Clinic Externship.
Military training as a Hospital Corpsman (HM), Combat Medic (68W), or Medical Service Technician (4N0X1) will be considered.

Responsibilities

Provide or assist with outpatient clinic patient care under the supervision of a Registered Nurse or Licensed Independent Provider.
Complete patient rooming, including measuring vital signs, height, and weight; asking intake questions; documenting; and reporting abnormal findings.
Collect patient specimens, perform point-of-care testing, and prepare specimens for transport to the laboratory.
Prepare patients for and assist with examinations, tests, and procedures, including EKGs, Holter monitor application, pulse oximetry, hearing and vision screening, disinfection, and sterilization.
Administer directed treatments, including heat or cold applications, simple sterile dressing changes, and applying or removing casts, braces, and splints.
Review printed instructions with patients.
Assist with wound care.
Document care in the electronic health record.
Assist with opening and closing the clinic.
Stock supplies and linens; clean and monitor expiration dates on dressing supply carts; check AED units and oxygen tanks; and empty needle boxes using appropriate safety measures.
Initiate CPR and other emergency measures.
Support medication management, patient monitoring, compliance, and coordination with interdisciplinary teams.