Outlets Manager

Sage Hospitality Group•Denver, CO

9d•Onsite

About The Position

Plan and manage the restaurant, room service, and other food and beverage outlets to achieve customer satisfaction, quality service, compliance with company and franchise policies and procedures, and applicable regulations while meeting or exceeding financial goals. The role is responsible for short-term planning and daily operations of the restaurant and room service, and may also manage a lounge or quiet bar. The manager recommends promotional ideas and controls budgets for the various areas.

Requirements

More than two years of post-high-school education.
Two to three full years of full employment in a related position with this company or another organization.
Thorough knowledge of restaurant and hotel practices and procedures to perform non-repetitive analytical work.
Ability to interpret policies and procedures and determine a course of action based on established guidelines.
Supervision and management communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Ability to make occasional decisions generally guided by established policies and procedures.
Excellent comprehension when assisting with guest and associate matters and interpreting instructions from superiors.
Excellent vision for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.
Excellent oral communication skills for communicating with guests and associates, issuing instructions, and communicating policies.
Excellent comprehension for reading and implementing policies and procedures, writing schedules, and reading forecasts and standard operating procedures.
Knowledge of chemicals and agents for training purposes.
Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes weighing 20–40 pounds on a daily basis.
Ability to bend as needed to pick up dropped items, assist with serving food, or retrieve supplies.
Ability to remain mobile, covering outlet areas for 95% of the shift, and to stand continuously while assisting at the hostess station.
Ability to climb stairs as required by location.

Responsibilities

Manage outlet associates by hiring, scheduling, training, developing, empowering, coaching and counseling them; conducting performance and salary reviews; resolving problems; maintaining open communications; and recommending discipline or termination as appropriate.
Implement company or franchise programs and manage restaurant, room service, and other food and beverage operations to ensure compliance with standard operating procedures, safety rules, and applicable regulations, and to provide guests with quality service and hospitality.
Forecast, implement, monitor, control, and report on outlet budgets and their components, including labor, food, beverage, supplies, and equipment costs, to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract more in-house guests and increase local market share.
Monitor and control maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.

Benefits

Unlimited paid time off
Medical, dental, and vision insurance
Health savings and flexible spending accounts
Basic life and AD&D insurance
Company-paid short-term disability
Paid time off for vacation, sick time, and holidays
Employee assistance program
Tuition reimbursement
Discounts on Marriott and Sage hotels and restaurants
Free on-site parking
Free RTD Eco Pass
One free hot meal per shift
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral