Hotel Restaurant Outlets Manager

The Hedreen Hotel Employer•Seattle, WA

9d•Onsite

About The Position

The Hotel Restaurant Outlets Manager oversees and participates in guest service across The Fig & The Judge Restaurant, the Club Lounge, and the 515 lobby bar to ensure a quality guest experience. The manager is an active presence in the outlets, supports management decisions, conveys staff concerns, and ensures employees are trained to provide attentive, professional service. This role reports to the Director of Beverage & Food. The manager leads outlet personnel and operations, including recruiting, hiring, scheduling, training, performance management, employee relations, service standards, safety, and compliance. The position also supports operational and financial performance through requisitions, labor reports, schedules, cash-out monitoring, budget awareness, sales initiatives, and attention to food and beverage costs, labor, average checks, and profitability. The role is full-time and exempt, with an annual salary of $80,168.40.

Requirements

High school diploma or equivalent; a college degree is preferred but not required.
Two years of prior restaurant experience.
Excellent leadership, communication, organizational, and time-management skills.
Ability to use basic computer systems and applications, including Microsoft Word and Excel.
Ability to multitask, delegate, mentor, train, and implement corrective action when necessary.
Must hold a Washington State Food Worker Card or be able to obtain one within 14 days of hire.
Must hold a Washington State Mandatory Alcohol Service Training (MAST) permit or be able to obtain one within 60 days of hire.
Must hold a ServSafe Manager Certification or be able to obtain one within 14 days of hire.

Nice To Haves

Two years of leadership experience.
Restaurant experience in hotels.
Prior hotel experience.
Marriott hotel experience.

Responsibilities

Maintain an active presence in assigned outlets to ensure excellent service to guests.
Know menu items, ingredients, preparation methods, beverage products, and standard bar operations.
Conduct daily Savvy Service meetings covering specials, special-care guests, service standards, and staff questions.
Assist with daily requisitions, labor reports, and schedules; attend staff meetings and monitor cash-out procedures with the manager.
Ensure food and beverage services are executed at the highest quality level.
Develop departmental programs that increase sales and encourage up-selling of premium products.
Practice hotel emergency procedures and loss-prevention guidelines.
Develop working knowledge of budgets and help achieve targets for average check, food and beverage costs, labor, and profit.
Complete special projects as requested.
Maintain a professional appearance, demeanor, ethics, and image for self and subordinates.
Support the professional development of self and subordinates.
Communicate effectively with other departments, the Restaurant Service Manager, and the General Manager within the area of responsibility.
Maintain fair wage and salary administration in accordance with company policy.
Conduct or attend regular department-level meetings.
Recruit, hire, and schedule employees to meet departmental needs fairly and efficiently.
Direct and coordinate the activities of assigned personnel.
Implement and support company operating policies, procedures, and standards.
Ensure employees are properly onboarded and trained.
Maintain positive employee relations in a supportive environment.
Comply with local, state, and federal laws and regulations to maintain a legal, harassment-free workplace.
Assign and review subordinate job descriptions and performance.
Uphold safety practices for employees and guests throughout the hotel.
Assist in maintaining emergency and security procedures.

Benefits

Medical, dental, and vision coverage after 30 days of employment, with a free Back + Joint Care Program.
Free short-term disability coverage up to $2,000 per week and free long-term disability coverage up to $10,000 per month after 30 days of employment.
Free basic life insurance and Accidental Death & Dismemberment (AD&D) coverage after 30 days of employment, at 1.5 times annual salary.
Paytient Healthcare Spending.
401(k) after 30 days of employment, with company match of 100% of salary deferrals up to the first 3% and 50% on the next 2%.
Paid time off accruing from day one and usable on the 91st day of employment; approximately 19 days in the first year.
Voluntary life insurance and Accidental Death & Dismemberment (AD&D) coverage.
Free Employee Assistance Program (EAP).
Travel Assistance Program.
Eligibility for an annual bonus of up to 10% of annual salary.
Company-provided iPhone.
Hotel discounts at more than 10,000 global destinations, with nightly rates as low as $45.
Discounted parking in the hotel garage at $7 per day or $140 per month.
50% subsidy for public transportation expenses.
$250 referral reward for each successfully referred new hire.
Complimentary cafeteria meals.
Monthly employee appreciation events.
Employee exercise room.
Community service events.