Hotel Restaurant Outlets Manager

The Hedreen Hotel Employer•Seattle, WA

10h•$0 - $80,168•Onsite

About The Position

The Hotel Restaurant Outlets Manager oversees and participates in guest service across The Fig & The Judge Restaurant, the Club Lounge, and The 515 lobby bar to provide a quality guest experience. The manager serves as a visible presence in these areas, supports management decisions, communicates staff concerns, and ensures employees are trained to deliver attentive, professional service. The position reports to the Director of Beverage & Food. The manager directs outlet personnel and operations, including recruiting, hiring, scheduling, onboarding, training, performance review, employee development, and employee relations. The role also supports requisition preparation, labor reporting, cash-out procedures, departmental meetings, and compliance with company policies, safety practices, emergency procedures, loss-prevention guidelines, and applicable laws. The manager contributes to sales and budget goals, including average check, food and beverage costs, labor, and profit, and may perform special projects as requested.

Requirements

At least 2 years of prior restaurant experience.
Excellent leadership, communication, organizational, and time-management skills.
Ability to use basic computer systems and applications, including Microsoft Word and Excel.
Ability to multitask, delegate, mentor, train, and implement corrective action with subordinates when necessary.
Must have a Washington State Food Worker Card or be able to obtain one within 14 days of hire.
Must have a Washington State Mandatory Alcohol Service Training (MAST) permit or be able to obtain one within 60 days of hire.
Must have ServSafe Manager Certification or be able to obtain it within 14 days of hire.

Nice To Haves

College degree.
At least 2 years of leadership experience.
Restaurant experience in hotels.
Prior hotel experience.
Marriott hotel experience.

Responsibilities

Maintain an active presence in assigned outlets to ensure maximum service to guests.
Know menu items, ingredients, and preparation; be familiar with beverage products and standard bar operations.
Conduct daily Savvy Service meetings covering specials, special-care guests, service standards, and staff questions.
Assist with daily requisitions, labor reports, and schedules; attend staff meetings and monitor cash-out procedures with the manager.
Ensure high-quality food and beverage service in Restaurant Services operations.
Develop departmental programs to increase sales and consistently promote premium products.
Practice hotel emergency procedures and loss-prevention guidelines.
Develop budget knowledge and take a hands-on approach to meeting average-check, food and beverage cost, labor, and profit targets.
Complete special projects as requested.
Maintain professional appearance, demeanor, ethics, and image for self and subordinates.
Support professional development for self and subordinates.
Communicate effectively with other departments, the Restaurant Service Manager, and the General Manager within the area of responsibility.
Maintain fair departmental wage and salary administration in accordance with company policy.
Conduct and/or attend regular department-level meetings.
Recruit, hire, and schedule employees to meet departmental needs fairly and efficiently.
Direct and coordinate the activities of assigned personnel.
Implement and support company operating policies, procedures, and standards.
Ensure employees are properly onboarded and trained for their department and jobs.
Maintain positive employee relations in a supportive environment.
Ensure operations comply with local, state, and federal laws and regulations and support a legal, harassment-free workplace.
Assign and review subordinate job descriptions and performance.
Uphold and exercise appropriate safety practices for employees and guests throughout the hotel.
Assist in maintaining appropriate emergency and security procedures.

Benefits

Medical, dental, and vision coverage after 30 days of employment, with a free Back + Joint Care Program.
Free short-term disability coverage (up to $2,000 per week) and long-term disability coverage (up to $10,000 per month) after 30 days of employment.
Free basic life insurance and Accidental Death & Dismemberment (AD&D) coverage after 30 days of employment, equal to 1.5 times annual salary.
Paytient Healthcare Spending.
401(k) after 30 days of employment, with company match of 100% of salary deferrals up to the first 3% and 50% of deferrals on the next 2%.
Paid time off accrued from the first day and available for use on the 91st day of employment; approximately 19 days in the first year.
Voluntary life insurance and Accidental Death & Dismemberment (AD&D) plan.
Free Employee Assistance Program (EAP).
Travel Assistance Program.
Eligibility for an annual bonus program of up to 10% of annual salary.
Company-provided iPhone.
Hotel discounts at more than 10,000 global destinations, with nightly rates as low as $45.
Discounted parking in the hotel garage ($7 per day or $140 monthly pass).
50% subsidy for public transportation expenses.
$250 referral award for each successfully referred new hire.
Complimentary cafeteria meals.
Monthly employee appreciation events.
Employee exercise room.
Community service events.