Manager Oshkosh Outlets

V AND J FOODS INC • Oshkosh, WI

1d • Onsite

About The Position

V&J Foods, Inc. is seeking an experienced, results-driven Store Manager to oversee the daily operations of its dual-branded Auntie Anne’s and Cinnabon location at Oshkosh Outlets in Oshkosh, Wisconsin. The Store Manager is responsible for the location’s overall performance, profitability, operational excellence, and customer experience. The role leads employee management, sales growth, labor management, inventory control, food safety, product quality, and compliance with company and franchisor standards.

As the primary leader of the location, the Store Manager is expected to demonstrate sound business judgment, effective communication, personal accountability, and the ability to develop a high-performing team. The position requires attention to operational efficiency, consistent execution of both brands’ standards, and exceptional guest experiences.

The Store Manager is accountable for controllable financial performance and accurate operational reporting. Performance is evaluated against measurable objectives, including sales, labor and food costs, customer satisfaction, food safety, operational standards, staffing, cash management, waste, and administrative compliance. Numerical targets are established by V&J Foods management and reviewed periodically.

The position requires availability for weekends, holidays, and peak shopping periods, and a flexible schedule based on operational needs. The work takes place in a fast-paced retail foodservice environment and involves standing and walking for extended periods, lifting and carrying up to 50 pounds with assistance when appropriate, bending, reaching, repetitive tasks, and working around ovens, hot surfaces, refrigeration equipment, and food preparation machinery. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

The Store Manager participates in regular performance reviews with the District Manager and/or Director of Operations. Compensation depends on qualifications, management experience, and the approved company compensation structure. Eligible benefits, paid time off, employee discounts, and performance-based incentives, if offered, are communicated separately in the employment offer and applicable company policies. V&J Foods, Inc. is an equal opportunity employer committed to a professional workplace free from unlawful discrimination and harassment.

Requirements

• High school diploma or equivalent.
• Previous restaurant, foodservice, or retail management experience; preferably two or more years.
• Experience supervising employees, managing schedules, and overseeing daily operations.
• Working knowledge of sales reporting, inventory management, and labor cost control.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to lead employees in a fast-paced, high-volume environment.
• Basic computer proficiency, including Microsoft Office, point-of-sale systems, and scheduling software.
• Ability to work independently while remaining accountable to corporate leadership.
• Availability to work weekends, holidays, and peak shopping periods.
• Ability to obtain and maintain required food safety certifications.
• Ability to stand and walk for extended periods; lift and carry up to 50 pounds, with assistance when appropriate; bend, reach, and perform repetitive restaurant tasks; and work around ovens, hot surfaces, refrigeration equipment, and food preparation machinery.
• Ability to maintain productivity in a fast-paced retail foodservice environment and work a flexible schedule based on operational needs, including evenings, weekends, and holidays.

Nice To Haves

• Experience managing a quick-service restaurant or dual-branded foodservice operation.
• Prior experience with Auntie Anne’s, Cinnabon, or similar franchise concepts.
• Experience managing profit-and-loss performance.
• Demonstrated ability to improve sales, control labor costs, and reduce food waste.
• Experience preparing for franchise quality assurance inspections.
• Strong employee training and leadership development skills.

Responsibilities

• Direct and supervise the daily operations of both Auntie Anne’s and Cinnabon, including opening, closing, checklists, staffing, production, cleanliness, product availability, and brand-standard compliance.
• Identify operational deficiencies, implement corrective action plans, maintain equipment, coordinate maintenance, and communicate challenges and opportunities to senior leadership.
• Achieve established sales goals and manage labor, food costs, waste, inventory usage, cash handling, deposits, financial reporting, refunds, discounts, voids, and employee transactions.
• Review financial performance and variances against budgets and prior-year results; identify ways to increase transactions, average ticket value, and profitability; implement cost-saving strategies without compromising quality or satisfaction.
• Execute local marketing initiatives and promotional programs, including national and regional campaigns, and develop strategies to increase traffic, conversion, average transaction value, and customer loyalty.
• Recruit, interview, and recommend candidates; train employees on both brands’ procedures; schedule staff; verify timekeeping and payroll; coach and develop employees; conduct team meetings; and address performance concerns.
• Develop shift leaders, promote cross-training, establish expectations for attendance and performance, and maintain a positive, respectful, accountable workplace while following employment laws and company policies.
• Deliver and monitor customer service, guest satisfaction, order accuracy, and service speed; resolve complaints; train employees in product knowledge and suggestive selling; and address recurring customer concerns.
• Maintain compliance with food safety regulations, health department requirements, and franchisor standards; oversee food handling, storage, preparation, temperature monitoring, sanitation logs, hygiene, freshness, inspections, certifications, and corrective action for hazards.
• Manage inventory ordering, receiving, storage, rotation, counts, reconciliations, production planning, waste, spoilage, deliveries, shortages, transfers, damaged goods, disposals, and operating supplies.
• Maintain accurate and timely sales, deposit, labor, scheduling, inventory, food cost, payroll, attendance, food safety, customer satisfaction, maintenance, incident, and performance records and reports.
• Communicate store performance, staffing needs, and operational challenges to V&J Foods leadership and complete required reports by established deadlines.
• Participate in regular performance reviews with the District Manager and/or Director of Operations and uphold company leadership expectations for accountability, consistency, financial discipline, employee development, communication, problem solving, and professionalism.

Benefits

• Eligible benefits, paid time off, employee discounts, and performance-based incentives may be offered; details will be communicated separately in the employment offer and applicable company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED