Outlets Manager
About The Position
Plan and manage the restaurant, room service, and other food and beverage outlets to achieve customer satisfaction, quality service, compliance with corporate or franchise policies and procedures, and compliance with federal, state, and local regulations while meeting or exceeding financial goals. The role is responsible for short-term planning and daily operations of the restaurant and room service, and may manage a lounge or quiet bar. The manager recommends promotional ideas and controls budgets for the various areas. The position manages outlet associates, implements company programs and operating procedures, oversees outlet budgets and service quality, responds to customer feedback, develops promotions, and monitors outlet maintenance and sanitation. The work is primarily indoors, with regular mobility throughout outlet areas and daily handling of tables, chairs, trays, plates, and chafing dishes weighing 20–40 pounds. The role is based at the Denver Marriott Tech Center Hotel in Denver, Colorado.
Requirements
- More than two years of post-high-school education.
- Two to three full years of full-time employment in a related position with this company or another organization.
- Thorough knowledge of restaurant or hotel practices and procedures to perform non-repetitive analytical work; may require knowledge of policies and procedures and the ability to determine a course of action based on those guidelines.
- Supervision, management, and communication skills.
- Ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
- Ability to make occasional decisions generally guided by established policies and procedures.
- Excellent comprehension for assisting with guest and associate matters and interpreting instructions from superiors.
- Excellent vision for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.
- Excellent oral communication for communicating with guests and associates, issuing instructions, and communicating policies.
- Excellent comprehension to read and implement policies and procedures, write schedules, and read forecasts and standard operating procedures.
- Knowledge of chemicals and agents for training purposes.
- Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes weighing 20–40 pounds on a daily basis.
- Ability to bend as needed to pick up dropped items, assist with serving food, or obtain supplies.
- Ability to cover all outlet areas while supervising for 95% of the shift and stand continuously when assisting at the hostess station, with minimal stationary standing.
- Ability to climb stairs as required by the location.
Responsibilities
- Manage associates across the outlets, including hiring, scheduling, training, development, coaching, counseling, performance and salary reviews, problem resolution, communication, and recommendations for discipline or termination.
- Implement company programs and manage restaurant, room service, and other food and beverage outlet operations to ensure compliance with standard operating procedures, safety requirements, and applicable regulations, while providing quality service and hospitality.
- Forecast, implement, monitor, control, and report on outlet budgets and budget components, including labor, food, beverages, supplies, and equipment, to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
- Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and support future sales.
- Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract in-house guests and increase local market share.
- Monitor and control maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and maintain service quality.
Benefits
- Unlimited paid time off
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Basic life and AD&D insurance
- Company-paid short-term disability
- Paid time off for vacation, sick time, and holidays
- Employee assistance program
- Tuition reimbursement
- Discounts on Marriott and Sage hotels, restaurants, and other offerings
- Free on-site parking
- Free RTD Eco Pass
- One free hot meal per shift
- Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
