Outlet Team Leader, Full Time - Rosemont

Macy's•Rosemont, CA

About The Position

The Outlet Team Leader drives sales through outstanding customer service, effective selling techniques, and efforts to build customer loyalty while maintaining a clean, neat, and easy-to-shop selling floor. The role models the Fun, Fresh and Fast Selling Culture and supports the Outlet Management team with daily business operations. The Team Leader is proficient in selling and operational tasks, including merchandise processing, signing, and pricing accuracy, and assists with Sales, Service, and Merchandising functions as business needs dictate.

Requirements

High school diploma or equivalent.
Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
Ability to read and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedural manuals.
Ability to use and navigate multiple technological devices and computers.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.

Responsibilities

Perform supervisory functions in the absence of the Outlet Store Manager or Store Leader.
Demonstrate product knowledge and communicate sales and promotions to the team.
Train and coach colleagues on selling expectations and relationship building to drive customer loyalty.
Partner with the Store Leader to execute operational functions, including merchandising, logistics, and visual directives.
Prepare and plan for shipments, transfers, floor moves, signing, and markdowns.
Assist with new-hire onboarding and colleague performance management.
Protect company assets and follow operational and cash office procedures.