Outlet Supervisor

Sonesta Hotels • New Orleans, LA

1d

About The Position

The Outlet Supervisor supports the daily operations of Sonesta International Hotels’ Food & Beverage outlets, including restaurants, cafés, bars, lounges, grab-and-go outlets, and other dining spaces. The role leads and supports team members, maintains service and operational standards, and helps create memorable guest experiences in a fast-paced hospitality environment.

The supervisor works closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams. The position also supports staffing, training, guest-service recovery, outlet readiness, food safety and sanitation compliance, and initiatives that promote guest engagement and revenue performance. Flexible availability for mornings, evenings, weekends, holidays, and event support is needed.

Requirements

• Strong guest service, communication, and interpersonal skills.
• Knowledge of restaurant operations, POS systems, cash handling, food safety procedures, and hospitality service standards.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Strong organizational, problem-solving, and team leadership skills.
• Positive attitude and a hands-on, service-focused leadership approach.
• Flexible availability, including mornings, evenings, weekends, holidays, and event support as needed.
• Passion for hospitality, teamwork, guest engagement, and creating exceptional dining experiences.

Nice To Haves

• Previous restaurant, Food & Beverage, hotel, bar, café, hospitality, or outlet operations experience.
• Previous leadership or supervisory experience within hospitality or restaurant operations.
• Food Handler Certification, TIPS Certification, or alcohol service certification, where applicable.

Responsibilities

• Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.
• Supervise, coach, schedule, and support Food & Beverage team members to promote exceptional guest service and operational efficiency.
• Maintain standards for food quality, beverage service, cleanliness, presentation, and guest satisfaction.
• Partner with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support daily operations.
• Monitor guest experiences and resolve service concerns promptly and professionally.
• Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
• Support staffing, training, onboarding, and employee engagement initiatives.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
• Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
• Assist with promotions, upselling initiatives, and service programs intended to drive guest engagement and revenue performance.
• Support banquets, events, and high-volume service operations as needed.
• Help foster a positive, collaborative, guest-focused culture aligned with Sonesta’s People People philosophy.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with company match.
• 401(k) retirement plan with company match.
• Paid vacation and sick time.
• Paid parental leave.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Hospital indemnity, critical illness, and accident insurance.
• Educational assistance.
• Sonesta hotel discounts.
• Additional perks and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed