Outlet Supervisor

Lowe's Companies, Inc.•Bridgeton, MO

About The Position

The Outlet Supervisor manages inventory, merchandising, sales, and customer service activities in the Outlet while ensuring a professional sales staff is available to achieve business goals. The role teaches and demonstrates Lowe’s selling and service model and supports a positive customer experience through accurate pricing and signage, transaction processing, order and delivery coordination, and safe handling of merchandise. The supervisor leads and develops associates by assigning work, maintaining staff coverage, providing coaching and feedback, recognizing strong performance, and addressing associate-relations concerns. The position also maintains customer-ready, clean, safe, and secure store conditions; monitors inventory and shrink; and drives continuous improvement in sales and service. As Manager-on-Duty, the supervisor provides leadership across the store, monitors customer and associate interactions, coaches in the moment, adjusts staffing to respond to customer traffic, and hands off observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
3 years of experience in a retail environment OR 5 years of experience in a retail environment.
1 year of experience in customer service.

Responsibilities

Assign team members to activities, maintain coverage for customer demand, and redeploy staff as needed.
Participate in interviews and provide input on selection decisions for new associates.
Connect with associates about challenges, elevate issues, and partner with the leader when formal disciplinary action is needed.
Provide timely performance feedback and coaching, redirect ineffective behavior, recognize accomplishments, and support associate development.
Encourage associates to share ideas and best practices, and empower them to make decisions with guidance as needed.
Identify associate-relations concerns and take appropriate action, including elevating concerns to the Outlet Manager or HR.
Keep the Outlet customer-ready through full shelves, clean and safe aisles, down stocking, area recovery, and inventory management.
Provide merchandising input to the Outlet Manager to help ensure the store carries appropriate products for the local market.
Model sales and SMART behaviors, promote an engaging and approachable customer environment, and ensure sales and service are balanced among customers.
Ensure Order Management items are current and complete, retrieve relevant information, and follow up with associates as needed.
Anticipate high-service periods and plan to minimize customer impact.
Monitor safe use of Outlet power equipment and address violations with associates.
Maintain safety, security, and shrink-prevention practices, including monitoring doors and gates, reporting suspected theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor potential theft or security risks.
Observe sales and service behaviors on the sales floor; test ideas, provide feedback and training, and adjust approaches to improve customer outcomes.
Gather feedback from peers and superiors, share service-improvement ideas, and drive continuous service improvement in the Outlet.
Respond to customer complaints and develop strategies to prevent recurring complaints.
Share effective and ineffective sales and service strategies for the benefit of the store.
Seek performance feedback and pursue self-development; build collaborative relationships with cross-functional partners and adapt to work challenges and organizational change.
Identify execution gaps and sales opportunities through report analysis, observations, role plays, and other feedback channels.
Hold sales associates accountable for communicated sales expectations and goals through timely coaching and feedback.
Work with leadership, peers, and staff to manage the daily sales pipeline and ensure estimates, proposals, and customer contacts are properly managed and leveraged.
Ensure sales associates use available selling tools to improve close rates and drive sales.
Manage inventory, merchandising, sales, and customer service activities in the Outlet.
Ensure professional sales staffing is in place to drive business goals and demonstrate effective use of Lowe’s selling and service model.
Maintain accurate pricing and signage and process sales transactions using the cash register according to company guidelines.
Complete daily cash balancing, research shortages or overages, deposit cash, handle register pulls and loans, and reconcile related account reports.
Complete freight and merchandising fulfillment, process shipment paperwork, move delivered stock, schedule shipments when necessary, and check order quality and accuracy.
Retrieve and load merchandise into customer vehicles, replenish shelves, and follow safe lifting and moving procedures.
Process returns and appropriately dispose of or return items.
Coordinate deliveries end to end, answer delivery questions, solve delivery problems, inspect merchandise, prepare and load orders, support routes, verify invoices against loaded items, and assist with product connections or returns.
Complete opening and closing procedures; create staff schedules, approve time in KRONOS, and conduct hiring interviews.
Inspect and clean interior and exterior areas, including bathrooms, breakrooms, hallways, and parking lots.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; observe interactions and coach associates in the moment.
Ensure associates are prepared to deliver quality sales and service, shift them to high-traffic areas as needed, and validate that aisles are clean, safe, and uncluttered.
Hand off shift observations in person to the next MOD and direct non-MOD activities to appropriate non-MOD leaders.
Perform other duties as assigned.