Outlet Supervisor

Lowe's Companies, Inc.•Irving, TX

1d•Onsite

About The Position

The Outlet Supervisor manages inventory, merchandising, sales, and customer service activities in the Outlet. The role ensures professional sales staffing, supports business goals, teaches Lowe’s selling and service model, and maintains accurate pricing and signage. The supervisor processes sales and returns, completes cash-office balancing and reporting, handles freight and merchandising fulfillment, supports deliveries, and performs opening and closing procedures. Additional duties include creating staff schedules, approving time in KRONOS, conducting hiring interviews, and inspecting and cleaning store areas. The position provides team leadership through staffing assignments, coaching, feedback, recognition, associate development, and escalation of associate-relations concerns. It maintains customer-ready, clean, safe, and secure store conditions; supports merchandising decisions; promotes customer-centered sales and service; monitors power-equipment safety; and helps prevent theft and shrink. The supervisor also evaluates sales and service practices, responds to customer complaints, identifies opportunities for improvement, and works with store leadership, peers, and associates to meet sales expectations. As Manager-on-Duty, the supervisor provides store-wide leadership for engagement, customer service, staffing, and operational efficiency. This includes observing customer and associate interactions, coaching in the moment, shifting associates to high-traffic areas, maintaining safe and uncluttered aisles, handing off observations to the next MOD, and directing non-MOD activities to appropriate leaders. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
3 years of experience in a retail environment OR 5 years of experience in a retail environment, as stated in the posting.
1 year of experience in customer service.

Responsibilities

Assign team members to activities and maintain staffing coverage according to customer demand, redeploying staff when needed.
Participate in interviews and provide input into associate selection decisions.
Connect with team members about challenges and elevate issues or partner with leadership when formal discipline is needed.
Provide timely performance feedback, coaching, redirection, and recognition; support associate growth and development.
Encourage sharing ideas and best practices, empower associates to make decisions, and identify associate-relations concerns for appropriate action.
Keep the Outlet customer-ready, with full shelves and clean, safe aisles through down stocking, area recovery, and inventory management.
Provide merchandising input to the Outlet Manager and model sales and SMART behaviors that support customer-centered service.
Ensure associates are engaging and approachable, Order Management items are current and complete, and service coverage is planned for high-demand periods.
Balance sales and service interactions across customers and monitor safe use of Outlet power equipment.
Promote safety, security, and shrink prevention by securing doors and gates, reporting suspected theft, conducting daily safety reviews, and maintaining inventory and shrink-budget integrity.
Observe sales-floor interactions, test and adjust service approaches, provide feedback and training, gather feedback from peers and leaders, and drive continuous service improvement.
Respond to customer complaints and develop strategies to reduce future complaints.
Share effective and ineffective sales and service strategies to benefit the store.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
Identify execution gaps and sales opportunities through report analysis, observation, role plays, and other feedback channels.
Hold sales associates accountable to communicated expectations and goals through timely coaching and feedback.
Coordinate with leadership, peers, and staff to manage the daily sales pipeline and ensure estimates, proposals, and customer contacts are properly managed.
Ensure sales associates use available selling tools to improve close rates and drive sales.
Manage Outlet inventory, merchandising, sales, and customer service activities and ensure professional sales staffing is in place.
Teach and demonstrate effective use of Lowe’s selling and service model.
Maintain accurate, up-to-date pricing and signage and use the cash register to process transactions according to company guidelines.
Complete daily cash balancing; research shortages or overages, deposit cash, handle register pulls and loans, and complete and reconcile account reports.
Complete freight and merchandising fulfillment, process shipment paperwork, move delivered stock, schedule shipments when needed, and check order quality and accuracy.
Retrieve and load merchandise into customer vehicles, replenish shelves, and follow safe lifting and moving procedures.
Process returns and appropriately dispose of or return items.
Coordinate deliveries from beginning to end, answer delivery questions, resolve problems, inspect merchandise, prepare and load deliveries, support routes, verify invoices against loaded items, and assist with product connections or returns.
Complete opening and closing procedures.
Create staff schedules, approve time in KRONOS, and conduct hiring interviews.
Inspect and clean interior and exterior areas, including bathrooms, breakrooms, hallways, and parking lots.
As Manager-on-Duty, provide store-wide leadership, observe interactions and coach associates, prepare staff to deliver quality service, shift staff to high-traffic areas, keep aisles clean and safe, hand off shift observations, and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.