Outlet Server - Deep Cut

Hard Rock Hotel & Casino Ottawa • Tejon, NM

2d

About The Position

The Server provides superior service to internal and external customers and serves food and beverages according to company standards. The role involves greeting guests, helping them select menu items and beverages, sharing specials, checking food quality, responding to complaints, anticipating guest needs, and carrying out service duties with attention to sanitation and safety. Duties may include tableside cooking, preparing salad entrées and desserts, and presenting, opening, and pouring wine. The position operates in a casino restaurant environment that may be hectic, fast-paced, crowded, noisy, and subject to varying levels of smoke and public exposure. Benefits may vary with employment status; the employer directs team members to its career site for the full benefits list.

Requirements

• High school diploma or GED.
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Ability to obtain and maintain all appropriate licenses and certifications required by Federal, State, and Gaming regulations.
• Typically acquired through two years of table service experience.
• Strong leadership and interpersonal skills.
• Excellent oral and written communication skills.
• Meticulous, organized, and accurate.
• Ability to maintain extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Ability to manage multiple details and tasks concurrently in a changing environment.
• Ability to work effectively in a team environment and consider how possible solutions affect the overall operation.
• Ability to review and comprehend necessary documentation.
• Ability to stand throughout an eight-hour shift and move effectively throughout the restaurant and kitchen.
• Ability to transport trays or plates weighing up to 20 pounds and lift 30 to 40 pounds.
• Ability to stand and sit for extended periods and walk distances.
• Ability to perform duties requiring frequent standing and walking, use of hands, reaching, talking, hearing, tasting, and smelling; required vision includes close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Responsibilities

• Provide superior customer service and maintain positive interactions with guests, employees, and coworkers, including handling difficult customer interactions.
• Greet guests promptly and courteously and inform them of daily specials, soup of the day, and other offerings.
• Assist guests with menu and beverage selections using complete menu and product knowledge.
• Check food quality and respond to guest complaints to ensure satisfaction.
• Maintain a neat, well-groomed, and clean appearance and follow sanitation and safety practices.
• Anticipate, identify, and provide for guest needs.
• Perform tableside cooking and prepare salad entrées and desserts; present, open, and pour wines.
• Transport trays and plates and serve food and beverages.
• Take orders, recite specials, and direct customers to specific menu items.
• Communicate effectively with customers and employees at all levels.
• Work varying shifts and schedules as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support team members' health and well-being, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED