Bartender - Deep Cut

Hard Rock Hotel & Casino Ottawa • Tejon, NM

2d

About The Position

The Bartender is an initial point of service for guests and is responsible for providing a positive guest experience. The role combines beverage preparation and service with guest guidance, communication, and knowledge of Hard Rock Cafe products and memorabilia. Bartenders take drink and food orders, recommend specials, answer questions, prepare cocktails, serve food and beverages, process payments, and maintain a clean and well-stocked bar. The work takes place in a hectic, fast-paced, crowded, and noisy casino environment, with frequent exposure to the general public.

Requirements

• At least 1 year of high-volume bartending experience.
• Extensive beer, liquor, and wine knowledge, demonstrated in practice.
• Knowledge of the history and composition of common ingredients, spirits, beer, and wines.
• Knowledge of spirit differentiation and drink preparation techniques.
• Excellent customer service skills and a positive, friendly, outgoing attitude.
• Strong leadership and interpersonal skills.
• Excellent interpersonal, oral, and written communication skills.
• Meticulous, organized, and accurate work habits.
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Flexibility to work varying shifts and schedules as needed.
• Ability to communicate effectively with employees at all levels and with guests.
• Ability to manage multiple details and tasks concurrently in a changing environment.
• Ability to work effectively in a team environment.
• Ability to analyze how potential solutions affect the overall operation.
• Ability to stand and sit for extended periods, walk distances, and lift 30 to 40 lbs.
• Ability to perform frequent standing and walking, use hands to handle or feel objects, reach with hands and arms, talk or hear, and taste or smell; required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Take drink orders and greet guests with outstanding customer service, offering drink and food specials.
• Present menus, help guests select food and beverages, and answer questions about ingredients, allergens, food preparation, and drink options.
• Know menu items, cocktails, and spirit, wine, and beer offerings to accurately assist guests.
• Prepare cocktails according to recipes using the correct tools and glassware, including Hard Rock specialty cocktails.
• Develop new cocktail recipes when directed by management.
• Serve food and beverages promptly, completely, and accurately, following established service rules or etiquette in a casual dining setting.
• Attend to bartop and bar-table guests by clearing dirty dishes, replenishing utensils, refilling beverages, and responding to guest needs.
• Total bills, present checks, collect settlement, and process payments according to POS and cash-handling procedures.
• Reconcile transactions at the end of each shift, cash out, maintain a balanced bank, and keep bank variance within standard.
• Perform last call and ensure all checks are closed out.
• Maintain bar inventory at determined par levels and communicate ordering needs to management.
• Maintain positive and professional communication with staff and communicate effectively with the culinary team to support guest satisfaction.
• Follow food and beverage policies and State Liquor Laws.
• Keep the station clean and promote positive customer relations.
• Perform other departmental duties and assignments as directed by management.

Benefits

• The posting describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed