Outlet Server - Noodle Bar

Hard Rock Hotel & Casino Ottawa • Rockford, IL

2d • $2 - $25

About The Position

Under the supervision of the Food Hall Supervisor, the Server provides personalized, prompt, and efficient guest service in the Noodle Bar and other company Food and Beverage operations. The role requires prioritizing and managing multiple tasks, responding skillfully to guest requests and unusual situations, and delivering intuitive service to VIP guests. The Server stays informed about casino facilities, services, special events, and local attractions; communicates professionally and warmly while maintaining confidentiality; and presents an approachable, professional appearance.

The position includes welcoming and serving guests, taking food and beverage orders, making menu and drink suggestions, serving meals according to established etiquette, checking food quality, and handling guest payments. The Server also performs opening and closing duties, maintains and stocks service areas, clears and sets tables, transports dish carts, follows sanitation and service standards, supports cleanliness in public areas, and works considerately with other departments. The position requires a flexible schedule and the ability to work in noisy environments and remain on one’s feet for much of a shift.

Requirements

• Two years of guest service experience in a family or formal dining environment.
• Ability to read and write English.
• Good communication skills and a consistently friendly, personable attitude.
• Ability to work a flexible schedule.
• Must be at least 21 years old.
• Must be able to obtain valid Food Handler or BASSET certification, as required; a valid Food Handlers Card and IGB Badge are required when working.
• Ability to lift and carry up to 25 pounds; the physical ability section also states regularly moving objects up to 50 pounds.
• Ability to withstand noisy environments and exposure to heat, cold, and chemicals.
• Ability to stand for 50% of a shift, walk for 45%, and sit for 5%.
• Ability to stand, walk, kneel, and bend for extended periods; repeat arm, hand, and wrist movements; reach with hands above shoulders; and perform lifting, pushing, pulling, balancing, carrying, and twisting movements.

Nice To Haves

• High school diploma or GED equivalency.
• Casino Food and Beverage experience.

Responsibilities

• Build and retain guest relationships, promote the casino as a gaming entertainment destination, and mentor team members in providing superior guest service.
• Greet guests and provide courteous, personalized service in Food and Beverage operations.
• Complete opening and closing duties and check out with the supervisor at the end of the shift.
• Set tables with clean dishes, glasses, and flatware, and assist bussers with clearing tables.
• Present menus, suggest courses and drinks, answer questions about food preparation, and take food and beverage orders.
• Serve meals according to established service rules and etiquette, check food quality after each course, and refill drinks as needed.
• Bus tables and remove dirty dishes and glassware during and after courses.
• Total bills, present checks, collect payment, and take payment to the cashier.
• Transport dish carts to and from service and stewarding stations.
• Stock server stations and replenish provisions, glasses, silverware, and dishes in guest and venue areas.
• Assist with maintaining cleanliness in public areas, including floors, furniture, and waitress stations.
• Follow state sanitation requirements, company procedures, and three-star standards.
• Help maximize profits and guest satisfaction through effective cost controls.
• Work considerately with team members from all departments and perform other duties as directed by management.

Benefits

• The company describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary by employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED