Outdoor Lead Guest Service Attendant (Ladysmith)

Flagstop Car Wash•Ruther Glen, VA

4d•$16 - $19•Onsite

About The Position

Join Flagstop, a recognized Top Workplace for 2025 and 2026, and a Fastest-Growing Company. We are the official Car Wash of VCU and a proud partner of the Richmond Flying Squirrels and Richmond Spiders. We are seeking a motivated individual for a full-time position in a fast-paced, exciting environment. This role offers competitive pay, flexible scheduling, and significant growth opportunities within the company. You will be working outdoors in various weather conditions and will be part of a dynamic team dedicated to providing exceptional customer experiences.

Requirements

At least 1 year of experience in a leadership position.
Maintain reliable transportation to ensure on-time arrival for all shifts.
Lift up to 50 lbs and stand or walk continuously for the duration of an 8-hour shift.
Work confidently outdoors in all weather conditions (extreme heat, cold, rain) and thrive in a loud, fast-paced environment.
Deliver exceptional customer service, operate iPads/kiosks, and actively promote and sell Unlimited Wash Club memberships.
Commit to working weekends (Saturdays and Sundays required).

Nice To Haves

Positive attitude.
Exceptional customer service skills; bubbly, friendly, outgoing personality.
Enjoy working with a team and learning new things about the car wash daily.
Show up to work on time and ready to provide a fantastic customer experience to our guests.

Responsibilities

Provide exceptional customer service.
Actively promote and sell memberships to new and existing customers.
Maintain a neat appearance and clean hygiene with professional uniform.
Navigate through iPads and Kiosks to assist customers with their accounts.
Encourage customers to download and use the company app.
Assist in managing daily site operations.
Build leadership skills.
Ensure reliable transportation for on-time arrival.
Lift up to 50 lbs and stand or walk continuously for an 8-hour shift.
Work confidently outdoors in all weather conditions (extreme heat, cold, rain).
Thrive in a loud, fast-paced environment.
Operate iPads/kiosks.
Actively promote and sell Unlimited Wash Club memberships.
Commit to working weekends (Saturdays and Sundays required).

Benefits

Competitive Pay: $16/hour base pay, with an average of $3.00/hour extra in bonuses and commissions, averaging $19.00/hour.
Potential for higher earnings with no cap on commissions/bonuses.
Flexible Schedules: Morning, afternoon, and evening shifts available.
Growth Opportunities: Promotions available, with 26% of team members earning promotions last year.
Career Path: Guest Service Attendant -> Lead Guest Service Attendant -> Assistant Site Leader -> Site Leader.
Comprehensive Health Coverage: Up to 100% covered monthly premiums for Medical, Dental, and Vision insurance.
Mental Health Support: Up to 5 free counseling sessions per year.
Free Life Insurance: $10,000 in free life insurance coverage.
Supplemental Protection: Coverage options for Critical Illness, Hospital, Accident, and Short-Term Disability.
Free Employee Assistance Program (EAP).
401(k) Retirement Match: Up to a 3% company match.
College Tuition Assistance for student team members.
Team Member Referral Program: Earn up to $300 per referral.
Working Advantage Discounts: Discounts on flights, hotels, rental cars, entertainment, and more.
Free Ultimate Car Washes.
Paid Time Off (PTO).
Free Uniform Shirts.
Self-Service App for pay and schedule management.
Commuter & Transportation Support: Access to GRTC RideFinders options.
Leadership & Development: Ongoing training resources.
Team Member Recognition.