Outdoor Guest Service Attendant (West Broad)

Flagstop Car Wash•Richmond, VA

1d•$15 - $15•Onsite

About The Position

Flagstop Car Wash is hiring an Outdoor Guest Service Attendant at its West Broad Street location in Henrico, Virginia. The role provides customer service in an outdoor, fast-paced car wash environment and involves helping guests with their accounts and car care needs, promoting and selling Unlimited Wash Club memberships, and encouraging customers to use the company app. Attendants use iPads and kiosks, work as part of a team, and maintain a neat appearance in the provided uniform. The position requires weekend availability, including both Saturdays and Sundays, and involves working outdoors in all weather conditions. The posting lists full-time or part-time employment and describes morning, afternoon, and evening shifts as available. The advertised starting pay is $15 per hour. The company states that Guest Service Attendants earn an average of an additional $3 per hour in bonuses and commissions, with no cap on those earnings. Flagstop describes advancement opportunities from Guest Service Attendant to Lead Guest Service Attendant, Assistant Site Leader, and Site Leader. The company also provides training and development resources and notes that 26% of team members earned a promotion over the last year. The posting describes a benefits package that includes medical, dental, and vision coverage, counseling sessions, life insurance, supplemental coverage options, an employee assistance program, a 401(k) match, tuition assistance for student team members, referral rewards, discounts, free car washes, paid time off, uniform shirts, a self-service app, and commuter resources. Flagstop identifies itself as an equal opportunity employer.

Requirements

Be at least 16 years old.
Have reliable transportation to arrive on time for all shifts.
Lift up to 50 pounds.
Stand or walk continuously for the duration of an 8-hour shift.
Work outdoors in all weather conditions, including extreme heat, cold, and rain.
Work effectively in a loud, fast-paced environment.
Provide exceptional customer service.
Operate iPads and kiosks.
Promote and sell Unlimited Wash Club memberships.
Work weekends, including Saturdays and Sundays.
Bring a positive attitude and a friendly, outgoing personality.
Work well with a team and be willing to learn.

Responsibilities

Provide exceptional customer service to guests.
Actively promote and sell memberships, including Unlimited Wash Club memberships, to new and existing customers.
Assist customers with their accounts using iPads and kiosks.
Encourage customers to download and use the company app.
Work with the team and learn car wash operations and processes.
Maintain a neat appearance and clean hygiene while wearing the professional uniform.
Arrive on time and ready to provide a positive customer experience.

Benefits

Medical, dental, and vision insurance, with monthly premiums covered up to 100%.
Up to five free counseling sessions per year.
$10,000 in free life insurance coverage.
Optional critical illness, hospital, accident, and short-term disability coverage.
Free Employee Assistance Program.
401(k) plan with up to a 3% company match.
College tuition assistance for student team members.
Referral program offering up to $300 for each referral hired.
Working Advantage discounts on travel, entertainment, and other services.
Free car washes for employees.
Accrued paid time off.
Free uniform shirts provided on day one.
Self-service mobile app to track pay and manage schedule preferences.
Commuter and transportation resources, including GRTC RideFinders options.
Ongoing training and leadership development resources.
Team member recognition through team meetings and company newsletters.