Outbound Tele Sales Agent

CenterWell•Arlington, TX

1d•$45,000 - $60,900•Remote

About The Position

The Outbound Tele Sales Agent engages members through outbound calls to schedule virtual appointments with healthcare providers. The role focuses on customer service, effective communication, and encouraging members to take proactive steps to manage their health through virtual care options. The agent explains the benefits of virtual appointments, addresses questions and concerns, records call details and appointments in a CRM system, and follows up with members, outside entities, and providers. The position also involves timely responses to inquiries, collaboration toward scheduling targets, staying current on healthcare services, and complying with requirements for handling member information. This is a remote position with occasional travel to Humana offices for training or meetings. Employees working from home must have an internet connection with at least 25 Mbps download and 10 Mbps upload speed and work from a dedicated space that protects member PHI/HIPAA information. The position is scheduled for 40 hours per week.

Requirements

Strong verbal communication skills.
Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience.
Comfort working in a telephonic-intensive environment.
Proficiency in Microsoft Outlook, Word, and Excel.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Bachelor’s degree.
Telephonic sales experience, inbound or outbound.
Understanding of value-based primary care and/or Medicare Advantage.
Bilingual in English and Spanish, with the ability to speak, read, and write both languages without limitations or assistance.

Responsibilities

Conduct outbound calls to members to promote and schedule virtual appointments.
Communicate the benefits of virtual appointments and how they can enhance members’ healthcare experience.
Use persuasive techniques to encourage members to schedule appointments.
Address member questions and concerns about virtual services, providing accurate information and support.
Maintain detailed records of calls, member responses, and scheduled appointments in the CRM system.
Follow up with members, outside entities, and providers.
Complete responses to member and provider inquiries in a timely manner to achieve service and quality goals.
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
Stay informed about healthcare services and offerings to provide up-to-date information to members.
Adhere to compliance and regulatory requirements when handling member information.