Outbound Activations Sales Agent

Holiday Inn Club Vacations • Orlando, FL

7d • Hybrid

About The Position

The Outbound Activations Sales Agent provides guests with information about vacation packages offered by Holiday Inn Club Vacations. The role delivers customer service by creating enthusiasm for vacation experiences, assisting with reservations, determining package eligibility, and promoting additional offerings. It supports revenue growth through upgrades, incentives, and guest engagement while ensuring accurate communication on all calls.

The position is hybrid, with four days per week in the Orlando corporate office and one day remote. Schedules may vary based on business needs and may include occasional nights, weekends, and holidays. Most work takes place in a climate-controlled office at Corporate Headquarters. Occasional travel to resorts and other locations for content gathering may be required, with exposure to inclement weather and varying temperatures while on property. The employee may perform other duties necessary for effective department operations.

Requirements

• Outbound sales experience is required.
• Previous call center sales experience is required.
• Basic computer skills.
• Strong organizational skills and ability to navigate online resources while assisting guests by phone.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to meet or exceed weekly minimum production standards set by the department.
• Ability to lift up to 30 pounds.
• Ability to sit or stand for extended periods and bend, twist, reach, push, pull, and operate office machinery.

Nice To Haves

• High school diploma or GED.
• Previous sales or customer service experience in a large call center environment.
• Timeshare or hospitality background.

Responsibilities

• Assist guests with vacation package information, answer questions, and resolve concerns while providing exceptional customer service.
• Conduct outbound calls for guest follow-up and engagement.
• Recommend activities and tailor solutions to guest needs to build excitement for vacation experiences.
• Book reservations and accurately communicate accommodations, tour presentations, promotions, and package details.
• Determine package eligibility and promote additional offerings, upgrades, and incentives.
• Meet or exceed weekly minimum production standards established by the department.
• Perform other duties necessary for effective department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed