Activations Supervisor

Wischermann Partners•Edina, MN

6d•$25 - $25•Onsite

About The Position

The Activations Supervisor oversees the day-to-day execution of seasonal activations, special events, and distinctive guest experiences throughout the hotel. The role provides hands-on leadership to ensure experiences are delivered efficiently, meet hotel standards, and create memorable guest experiences. The supervisor coordinates activation setup, operations, breakdown, staffing, and transitions between seasonal concepts while maintaining guest service, operational quality, safety, and presentation standards. The position works closely with hotel departments and supports associates through training, coaching, and pre-shift communication.

Requirements

Must be at least 21 years old.
Good reading, writing, and oral proficiency in English.
At least two years of experience in a similar position with a full-service hotel or restaurant.
Ability to taste food and alcohol during training and new menu updates.
TIPS training certification required within 30 days of hire.
Ability to perform job functions with attention to detail, speed, and accuracy; remain calm; and resolve problems using good judgment.
Ability to work effectively with coworkers as part of a team and with minimal supervision.
Ability to work a varied schedule that may include weekends and holidays.
Ability to lift and carry up to 40 pounds independently and up to 100 pounds with assistance.
Ability to stand and walk for an entire shift.
Ability to perform duties involving writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.

Nice To Haves

Previous experience with MICROS POS.

Responsibilities

Provide guidance and leadership to maintain consistent, high-quality guest service across activations, events, and experiential programming.
Oversee daily activation operations and ensure experiences follow established concepts, service standards, and operating expectations.
Coordinate setup, daily operations, breakdown, and transitions between seasonal concepts.
Observe associate performance, coach associates, and support continuous improvement.
Prepare and conduct daily pre-shift meetings covering schedules, operational updates, service expectations, promotions, and other relevant information.
Assist with associate training and onboarding and identify additional training needs.
Coordinate with Food & Beverage, Banquets, Culinary, Guest Services, Engineering, Housekeeping, Sales, Marketing, and other hotel departments.
Maintain knowledge of current and upcoming activation concepts, schedules, menus, beverage offerings, pricing, promotions, and guest experiences.
Ensure activation areas are staged, decorated, stocked, and maintained according to themes, brand standards, and operational needs.
Monitor activation areas for cleanliness, organization, safety, ambiance, and presentation.
Assist with food and beverage service, guest engagement, and other operational work as needed.
Maintain a visible presence and engage with guests during activations and events.
Address guest concerns promptly and professionally and identify solutions to support guest satisfaction.
Help manage guest flow, reservations, waitlists, capacity limits, and crowd management.
Coordinate with leadership to monitor activation performance, guest feedback, attendance, and opportunities for improvement.
Monitor activation-specific supplies, décor, merchandise, food and beverage products, and other materials; communicate replenishment needs.
Use supplies and resources responsibly to minimize waste and meet budget expectations.
Maintain knowledge of activation equipment, technology, and POS systems; troubleshoot issues or escalate concerns.
Ensure accurate guest transactions in accordance with cash handling, payment processing, and revenue control procedures.
Ensure associates complete assigned opening, closing, and side-work responsibilities.
Assist with scheduling, staffing adjustments, and associate deployment based on activation needs, business levels, and events.
Ensure compliance with health, sanitation, safety, and liquor regulations, including responsible alcohol service requirements.
Monitor activation spaces for safety hazards and address or communicate concerns to appropriate departments.
Maintain familiarity with hotel amenities, services, and local attractions to answer guest questions and promote hotel experiences.
Support new activation concepts and seasonal programming, offering operational feedback and recommendations.
Ensure departmental policies, service standards, and standard operating procedures are followed.
Maintain a professional and personable appearance and demeanor in accordance with hotel standards.
Perform additional duties as assigned in support of activations, events, and hotel operations.