Outbound Sales Supervisor

United Rentals•Charlotte, NC

1d•Onsite

About The Position

The Outbound Sales Supervisor oversees, mentors, and develops sales teams responsible for driving equipment rental revenue and used equipment sales in assigned markets. The role combines sales leadership, coaching, talent development, customer-focused selling, and operational oversight. The supervisor supports representatives through training and individualized development plans, helps them resolve issues, monitors performance and compliance, and aligns team activities with business growth priorities. The posting describes responsibilities for both a Sales Development Program team and an Outbound Sales team.

Requirements

High school diploma required for the Sales Development Program role; a bachelor's degree is preferred.
Bachelor's degree preferred, or industry experience of five years, for the Outbound Sales Team role.
Minimum of two years of supervision and leadership experience required for the Sales Development Program role.
Minimum of five years of industry experience or on-the-job and in-house training for the Outbound Sales Team role.
Two to three years of leadership experience, including managing a team of 15 or more employees, preferred for the Outbound Sales Team role.
Basic knowledge of construction rental equipment or a related industry preferred.
Effective leadership, motivation, organization, planning, communication, and delegation skills.
Sales management skills and strong interpersonal skills, with an emphasis on coaching.
Strong written and verbal communication, facilitation, information-relaying, and presentation skills.
Good communication and math skills, including abstract reasoning.
Problem-solving skills and ability to multitask, plan, and organize time.
Computer skills, including MS Office applications; working knowledge of Excel, Word, PowerPoint, Salesforce.com, SURI, and general office equipment.
Equipment knowledge.
Valid driver's license with an acceptable driving record.
Strict adherence to the code of business conduct.
Ability to work under minimal supervision and flexibility to work any required hours.
Occasional travel may be needed.
Leaders are expected to be on-site five days per week; the team works in the office four days per week.

Nice To Haves

Bachelor's degree.
Basic knowledge of construction rental equipment or a related industry.
Two to three years of leadership experience, including managing a team of 15 or more employees.

Responsibilities

Supervise, train, and develop sales professionals and Sales Associates.
Coach team members to increase rental revenue and used equipment sales.
Guide Sales Associates through development plans intended to support promotion to Outside Sales positions.
Observe calls and provide actionable feedback on sales quality, including purpose, insight, value, and objection handling.
Create individualized development plans based on representatives’ performance, experience, and learning needs.
Facilitate ongoing training in prospecting, sequencing, gatekeeper strategies, objection management, value-based selling, and consultative customer engagement.
Conduct regular one-on-one coaching sessions to strengthen sales skills and communication.
Teach sales talk tracks and oversee administrative duties and phone service levels.
Schedule personnel for certain field visits; monitor personnel hours, breaks, lunch, and arrival times; and maintain time and attendance records.
Resolve day-to-day staff issues and escalate matters to the Sales Manager or through established escalation processes as appropriate.
Ensure compliance with department processes, corporate policies, government regulations, and required training, including equipment safety, sales, and negotiation training.
Participate in interviewing and onboarding new Sales Associates.
Provide feedback to the Sales Manager and/or Program Director regarding Sales Associates’ promotability.
Collect and report monthly department statistics and help define and evaluate team productivity.
Drive active customer growth and year-over-year rental revenue growth while supporting customer retention.
Align team activities with organizational growth strategies and market priorities.
Assist with implementing, sustaining, researching, and developing quality process improvements using Salesforce.com and other industry tools.
Perform other duties as assigned.