Outbound Specialist

Makers Pride • Des Plaines, IL

1d • Onsite

About The Position

The Outbound Specialist manages daily outbound shipping operations, including creating shipment orders in the MRP system, generating Bills of Lading, and overseeing documentation for domestic and international shipments. The role supports timely finished-goods shipping performance through inventory monitoring, KPI tracking, and coordination with production schedules. It also includes carrier appointment scheduling, invoice discrepancy resolution, shipping issue troubleshooting, shipment-status updates, customer-portal maintenance, and operational reporting. The specialist works with Supply Chain, Warehouse Operations, carriers, dispatch teams, customers, and Accounting to ensure accurate scheduling, order accuracy, and on-time delivery.

This position requires an associate's degree or two years of related experience in logistics or supply chain. Spanish bilingual ability and SAP experience are preferred. The role is full-time and salaried, with a stated annual pay range of $40,526–$60,788 and eligibility for a discretionary annual incentive. A comprehensive benefits package, including health, dental, 401(k), and wellness benefits, begins on the first day of employment. Work authorization sponsorship is not available.

Requirements

• Associate's degree or two years of related experience in a logistics or supply chain role.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply basic algebra and geometry concepts.
• Ability to solve practical problems involving varied concrete variables and limited standardization.
• Ability to interpret instructions provided in written, oral, diagram, or schedule form.
• Regularly able to sit, talk, or hear; occasionally able to stand and walk.
• Legally authorized to work in the location of application; work authorization sponsorship is unavailable.

Nice To Haves

• Bilingual in Spanish.
• SAP experience.

Responsibilities

• Create shipment orders using the MRP system and generate Bills of Lading.
• Oversee documentation for domestic and international shipments, including load tenders, compliance files, and export paperwork when required.
• Participate in daily scheduling meetings to ensure shipment orders do not affect production plans and to support customer order attainment.
• Monitor daily finished-goods levels and statuses to support timely sales and shipping performance.
• Maintain shipping targets by ensuring finished goods ship within 3–7 days of production and resolving inventory exceeding 8 days.
• Coordinate with Accounting and Supply Chain Services to resolve finished-goods invoice and cost discrepancies.
• Schedule outbound appointments with freight companies and dispatch teams based on location capacity and shipping hours.
• Manage domestic and international outbound shipping activities, including transportation planning, consolidation, carrier tendering, document execution, customer support, and shipment follow-up.
• Identify shipping issues, perform root-cause analysis, and implement corrective actions to prevent delays or service failures.
• Coordinate shipping schedules, transportation requirements, and order priorities with Supply Chain, Warehouse Operations, carriers, and customers.
• Provide tracking and status updates for inbound and outbound shipments as needed.
• Deliver regular KPI reporting, highlight operational risks, and collaborate with internal teams to maintain inventory flow and customer service levels.
• Maintain customer portals by entering shipment orders and ensuring accurate, timely updates.

Benefits

• Health benefits beginning on the first day of employment.
• Dental benefits beginning on the first day of employment.
• 401(k) benefits beginning on the first day of employment.
• Wellness benefits beginning on the first day of employment.
• Eligibility for a discretionary annual incentive based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree