Outbound Specialist

Makers Pride • Elk Grove Village, IL

2d • Onsite

About The Position

The Outbound Specialist manages daily outbound shipping operations, including creating shipment orders in the MRP system, generating Bills of Lading, and overseeing domestic and international shipment documentation. The role supports timely finished goods (FG) shipping through inventory monitoring, KPI tracking, and coordination with production schedules. It also includes scheduling carrier appointments, resolving invoice and cost discrepancies, troubleshooting shipping issues, and providing shipment status updates. The specialist works with Supply Chain, Warehouse Operations, carriers, and customers to support accurate scheduling, order fulfillment, and on-time delivery. The position also maintains customer portals and contributes to operational performance through reporting and proactive problem-solving.

This is a full-time, salaried, onsite position. The pay range is $40,526–$60,788 per year, with eligibility for a discretionary annual incentive based on company and individual performance. The employer offers health, dental, 401(k), and wellness benefits beginning on the first day of employment. Work authorization sponsorship is not available.

Requirements

• Associate's degree or two years of related experience in a logistics or supply chain role.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
• Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
• Regular ability to sit and talk or hear; occasional ability to stand and walk.
• Sponsorship for work authorization is not available; candidates must be legally authorized to work in the location to which they apply.

Nice To Haves

• Bilingual in Spanish.
• SAP experience.

Responsibilities

• Create shipment orders using the MRP system and generate Bills of Lading.
• Oversee documentation for domestic and international shipments, including load tenders, compliance files, and export paperwork when required.
• Participate in daily scheduling meetings to ensure shipment orders do not affect production plans and to support full customer order attainment.
• Monitor daily finished goods levels and track finished goods statuses to support timely sales and shipping performance.
• Ensure finished goods ship within 3–7 days of production and resolve inventory exceeding 8 days.
• Coordinate with Accounting and Supply Chain Services to resolve finished goods invoice and cost discrepancies.
• Coordinate with freight companies and dispatch teams to schedule outbound appointments according to location capacity and shipping hours.
• Manage domestic and international outbound shipping activities, including transportation planning, consolidation, carrier tendering, document execution, customer support, and shipment follow-up.
• Identify shipping issues, conduct root-cause analysis, and implement corrective actions to prevent delays or service failures.
• Communicate with Supply Chain, Warehouse Operations, carriers, and customers to align shipping schedules, transportation requirements, and order priorities.
• Provide tracking and status updates for inbound and outbound shipments as needed.
• Deliver regular KPI reporting, highlight operational risks, and collaborate with internal teams to maintain healthy inventory flow and high customer service levels.
• Maintain customer portals by entering shipment orders and ensuring accuracy and timely updates.

Benefits

• Health benefits beginning on the first day of employment.
• Dental benefits beginning on the first day of employment.
• 401(k) benefits beginning on the first day of employment.
• Wellness benefits beginning on the first day of employment.
• Eligibility for a discretionary annual incentive based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree