Outbound Sales Rep NHLW

United Site Services • Meridian, ID

4d

About The Position

The Outbound Sales Representative (NHLW) is an essential sales partner in United Site Services’ non-hazardous liquid waste business. The role generates new revenue by prospecting restaurants and other food-service businesses for grease-trap pumping, disposal, and recurring annual service. It is a high-volume automated outbound dialer position, with established call-volume and productivity expectations that may include 150 or more calls per day. Representatives are expected to balance call volume with quality discovery, accurate CRM records, effective follow-up, and a professional customer experience.

The representative works assigned prospect lists, campaigns, and lead queues; reaches decision-makers; conducts discovery; explains services; prepares quotes and proposals; and closes new and recurring-service business. The role also coordinates with operations, customer care, marketing, and sales channels to support accurate service handoffs, and maintains records and activity in Salesforce or the designated CRM.

This position has no direct supervisory responsibilities. The listed salary is $24.00 per hour; the posting also describes a $50,000 base plus uncapped commission, with a target of $36,000 or more in commissions and $86,000 or more in base plus commissions.

Requirements

• High school diploma or GED.
• Ability to work effectively in a high-volume automated outbound dialer environment and meet established call-volume and productivity expectations.
• Ability to maintain productivity, professionalism, attention to detail, and call quality in a high-volume outbound sales environment.
• Ability to respond professionally to frequent rejection, short conversations, gatekeepers, objections, and challenging customer interactions.
• Ability to engage quickly, establish relevance, respectfully control calls, and transition into focused discovery.
• Strong active listening and questioning skills, including the ability to recognize buying signals and adapt conversations efficiently.
• Coachability and willingness to use approved scripts, talk tracks, call recordings, feedback, and performance data to improve results.
• Ability to move rapidly between calls and enter accurate notes, dispositions, follow-up tasks, and opportunity data within limited wrap time.
• Dependable attendance, schedule adherence, time management, and personal accountability in a metric-driven sales environment.
• Prospecting, cold-calling, lead-generation, objection-handling, closing, and referral-generation skills.
• Demonstrated ability to build business and work toward activity, pipeline, revenue, and sales targets.
• Strong PC proficiency, including phone and dialer tools, email, Microsoft Office, and CRM applications.
• Customer care and sales experience, including customer relationship development and light account nurturing.
• Strong written and verbal communication, sound judgment, problem-solving, organization, and follow-up skills.
• Ability to learn grease-trap service fundamentals, USS offerings, pricing parameters, and operating requirements.
• Ability to work as part of a team with sales channels, operations, customer care, and marketing.
• Ability to use a telephone/headset, automated dialer, computer, and standard office equipment for prolonged periods; perform repetitive typing and data-entry movements; view and interpret screen information; communicate effectively; hear sounds and distinguish between them; and see differences in colors, shades, and brightness.

Nice To Haves

• Salesforce experience is a plus.

Responsibilities

• Use an automated outbound dialer to meet established call-volume and productivity expectations, which may include 150 or more calls per day, and work assigned prospect lists, campaigns, and lead queues.
• Prospect restaurants, restaurant groups, commercial kitchens, and other qualified food-service businesses for grease-trap pumping, disposal, and recurring annual-service opportunities.
• Reach owners, general managers, facilities leaders, and other decision-makers; navigate gatekeepers and establish the purpose and value of calls.
• Conduct discovery to confirm trap size, service frequency, current provider, service issues, compliance concerns, number of locations, and buying timing.
• Explain USS non-hazardous liquid waste services, recommend an appropriate service schedule, handle common objections, and ask for the business.
• Prepare accurate quotes and service proposals within established pricing, discount, contracting, credit, and approval guidelines; complete required customer and site information; and close transactional business efficiently.
• Sell recurring annual-service programs and identify multi-location, referral, renewal, and related liquid-waste opportunities.
• Follow up on open opportunities and selected new accounts to support activation, satisfaction, retention, and expansion.
• Coordinate with operations, customer care, marketing, and other sales channels on serviceability, schedule expectations, pricing inputs, customer and site information, and service-activation handoffs.
• Accurately disposition calls and record contacts, opportunities, quotes, next steps, and outcomes in Salesforce or the designated CRM within established wrap-time expectations.
• Meet or exceed activity, productivity, quality, pipeline, conversion, customer acquisition, and revenue expectations.
• Use approved scripts, call results, conversion data, market feedback, coaching, and quality monitoring to improve performance while following company policies and applicable outbound-calling requirements.
• Maintain working knowledge of USS services, assigned markets, service capabilities, pricing parameters, competitive conditions, and applicable operating requirements.
• Perform other duties as required.

Benefits

• Holiday and paid time off (pro-rated for part-time employees)
• Medical/pharmacy coverage
• Dental insurance
• Vision insurance
• Employer-paid short-term disability
• Employer-paid employee basic life and accidental death and dismemberment coverage
• Voluntary employee life and accidental death and dismemberment coverage
• Voluntary spousal life coverage
• Voluntary dependent life coverage
• Hospital indemnity, accident, and critical illness coverage
• Commuter/transit account
• Healthcare flexible spending account
• Dependent care flexible spending account
• Health savings account
• 401(k) with employer match
• Employer-paid Employee Assistance Program (EAP)
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED