🟢 Green — Outbound Call Center Specialist

Funtonetwork • San Mateo, CA

1d • Hybrid

About The Position

FuntoNetwork is seeking an Outbound Call Center Specialist for an upcoming project opportunity: Call Center Services. This role requires inbound and outbound support, after-hours coverage, overflow handling, quality controls, reporting, and customer-service staffing. The specialist will perform outbound calls, appointment or service follow-up, documentation, and customer communication support. They will need to review the role scope, project background, supporting materials, deadline, and client requirements. The role involves coordinating with FuntoNetwork on assigned consultant roles and related technical work, communicating clearly with stakeholders, and supporting quality control, status updates, and readiness.

Requirements

• Relevant experience for this project-based role.
• Strong written communication, documentation, customer-service, and stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Attention to detail and ability to provide complete role-specific application materials.

Nice To Haves

• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred.

Responsibilities

• Perform outbound calls, appointment or service follow-up, documentation, and customer communication support.
• Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on your assigned consultant role and related technical work only.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

Benefits

• Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments for this project opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
• The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed