🟢 Green — Benefits Call Center Operations Manager

Funtonetwork • San Francisco, CA

2d • Hybrid

About The Position

FuntoNetwork is seeking a Benefits Call Center Operations Manager for an upcoming project opportunity: Outside Call Center Services. This role involves providing benefits-related customer service support, handling member calls, offering overflow coverage, utilizing scripts, managing service levels, reporting, and ensuring operational readiness for an outside call center.

Requirements

• Relevant experience for this project-based role.
• Strong written communication, documentation, customer-service, and stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Attention to detail and ability to provide complete role-specific application materials.

Nice To Haves

• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred.

Responsibilities

• Lead benefits call center delivery planning, staffing, schedules, service levels, escalation, reporting, and client communication.
• Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on your assigned consultant role and related technical work only.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

Benefits

• Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments for this project opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
• The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed