🟢 Green — Call Center QA and Reporting Analyst
About The Position
FuntoNetwork is seeking a Call Center QA and Reporting Analyst for an upcoming project opportunity focused on Call Center Services. This role involves inbound and outbound support, after-hours coverage, overflow handling, quality controls, reporting, and customer-service staffing. The project is currently in Green status and is open for applications until September 18, 2026. The estimated rate is $65 - $139/hr, depending on the role, experience, and final project requirements. The client is the County of San Mateo, and the department is Quality Assurance. The position reports to the Director of Consulting Services and is located on-site/hybrid in San Mateo County, California. Travel is as required by the project scope. This is a contract/project-based opportunity.
Requirements
- Relevant experience for this project-based role.
- Strong written communication, documentation, customer-service, and stakeholder coordination skills.
- Ability to work against project deadlines and client requirements.
- Attention to detail and ability to provide complete role-specific application materials.
Nice To Haves
- Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred.
Responsibilities
- Monitor quality, call metrics, service levels, issue patterns, reporting, and improvement recommendations.
- Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work.
- Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability.
- Coordinate with FuntoNetwork on your assigned consultant role and related technical work only.
- Communicate clearly with technical and non-technical stakeholders as needed.
- Support quality control, status updates, and readiness for your assigned portion of the work.
Benefits
- Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
- Approved payments for this project opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
- The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
