🟢 Green — Call Center Workforce and QA Analyst

Funtonetwork • San Francisco, CA

2d • Hybrid

About The Position

FuntoNetwork is seeking a Call Center Workforce and QA Analyst for an upcoming project opportunity: Outside Call Center Services. This role involves supporting benefits-related customer service, member calls, overflow coverage, scripts, service levels, reporting, and operational readiness for an outside call center. The project is currently in a Green status and is an open contract/project-based opportunity.

Requirements

• Relevant experience for this project-based role.
• Strong written communication skills.
• Strong documentation skills.
• Strong customer-service skills.
• Strong stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Attention to detail.
• Ability to provide complete role-specific application materials.

Nice To Haves

• Experience supporting public-sector projects.
• Experience supporting enterprise projects.
• Experience supporting customer service projects.
• Experience supporting CRM projects.
• Experience supporting contact center projects.
• Experience supporting consulting projects.

Responsibilities

• Support staffing models, schedules, QA reviews, call metrics, reports, and performance improvement recommendations.
• Review the role scope, project background, supporting materials, deadline, and client requirements.
• Provide only the role-specific materials requested by FuntoNetwork, such as resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on the assigned consultant role and related technical work.
• Communicate clearly with technical and non-technical stakeholders.
• Support quality control, status updates, and readiness for the assigned portion of the work.

Benefits

• Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments will be processed through the app.
• Consultants can request withdrawals from their available balance directly inside the app.
• Access to relevant payment history and tax-related records.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed