🟢 Green — Call Center Operations Manager

Funtonetwork • San Mateo, CA

2d • Hybrid

About The Position

FuntoNetwork is seeking a Call Center Operations Manager for an upcoming project opportunity with the County of San Mateo. This role involves leading contact center delivery planning, staffing, schedules, service levels, escalation, reporting, and buyer communication. The project requires inbound and outbound support, after-hours coverage, overflow handling, quality controls, reporting, and customer-service staffing.

Requirements

• Relevant experience for this project-based role.
• Strong written communication, documentation, customer-service, and stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Attention to detail and ability to provide complete role-specific application materials.

Nice To Haves

• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred.

Responsibilities

• Lead contact center delivery planning, staffing, schedules, service levels, escalation, reporting, and buyer communication.
• Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on your assigned consultant role and related technical work only.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

Benefits

• Track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments processed through the app.
• Request withdrawals from available balance directly inside the app.
• Access to relevant payment history and tax-related records.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed