🟢 Green — Salesforce QA and Support Analyst
Funtonetwork•California, CA
•$65 - $139•Hybrid
About The Position
FuntoNetwork is seeking a Salesforce QA and Support Analyst for an upcoming project opportunity focused on Salesforce Maintenance and Operations Support. This role involves covering CRM operations, customer-service workflows, platform administration, case management, reporting, QA, and production support.
Requirements
- Relevant experience for this project-based role
- Strong written communication skills
- Strong documentation skills
- Strong customer-service skills
- Strong stakeholder coordination skills
- Ability to work against project deadlines and client requirements
- Attention to detail
- Ability to provide complete role-specific application materials
Nice To Haves
- Experience supporting public-sector projects
- Experience supporting enterprise projects
- Experience supporting customer service projects
- Experience supporting CRM projects
- Experience supporting contact center projects
- Experience supporting consulting projects
Responsibilities
- Test releases
- Validate defects
- Support tickets
- Triage issues
- Prepare documentation
- Assist production operations
- Communicate clearly with technical and non-technical stakeholders
- Support quality control, status updates, and readiness for assigned portion of the work
Benefits
- Track project earnings
- Track payment status
- Track tax records
- App-based payment processing
- App-based withdrawal requests
- Access to payment history
- Access to tax-related records
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
