🟢 Green — Benefits Customer Service Representative
About The Position
FuntoNetwork is seeking a Benefits Customer Service Representative for an upcoming project opportunity: Outside Call Center Services. This role involves providing benefits-related customer service support, handling member calls, offering overflow coverage, utilizing scripts, meeting service levels, and ensuring operational readiness for an outside call center. At FuntoNetwork, we connect experienced consultants with upcoming project opportunities through a mobile-first platform. This platform facilitates discovery, review, application submission, payment tracking, and consultant support.
Requirements
- Relevant experience for this project-based role.
- Strong written communication skills.
- Strong documentation skills.
- Strong customer-service skills.
- Strong stakeholder coordination skills.
- Ability to work against project deadlines and client requirements.
- Attention to detail.
- Ability to provide complete role-specific application materials.
Nice To Haves
- Experience supporting public-sector projects.
- Experience supporting enterprise projects.
- Experience supporting customer service projects.
- Experience supporting CRM projects.
- Experience supporting contact center projects.
- Experience supporting consulting projects.
Responsibilities
- Support member inquiries and benefits questions.
- Document call information accurately.
- Route calls appropriately.
- Utilize service scripts.
- Follow up on issues.
- Review role scope, project background, supporting materials, deadline, and client requirements.
- Provide role-specific materials requested by FuntoNetwork, such as resume, cover letter, work samples, technical notes, estimates, or availability.
- Coordinate with FuntoNetwork on assigned consultant role and related technical work.
- Communicate clearly with technical and non-technical stakeholders.
- Support quality control, status updates, and readiness for the assigned portion of the work.
Benefits
- Track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
- Approved payments processed through the app.
- Request withdrawals from available balance inside the app.
- Access to relevant payment history and tax-related records.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
