🟢 Green — Inbound Customer Service Representative
About The Position
FuntoNetwork is seeking an Inbound Customer Service Representative for an upcoming project opportunity in Call Center Services. This role involves providing inbound and outbound support, handling after-hours coverage and overflow, managing quality controls, reporting, and customer-service staffing. The position is project-based and requires the representative to handle inbound calls, document interactions, route requests, follow scripts, and maintain service quality. The consultant will need to review the role scope, project background, supporting materials, deadline, and client requirements. Communication with technical and non-technical stakeholders is essential, as is supporting quality control and readiness for their assigned work.
Requirements
- Relevant experience for this project-based role.
- Strong written communication skills.
- Strong documentation skills.
- Strong customer-service skills.
- Strong stakeholder coordination skills.
- Ability to work against project deadlines and client requirements.
- Attention to detail.
- Ability to provide complete role-specific application materials.
Nice To Haves
- Experience supporting public-sector projects.
- Experience supporting enterprise projects.
- Experience supporting customer service projects.
- Experience supporting CRM projects.
- Experience supporting contact center projects.
- Experience supporting consulting projects.
Responsibilities
- Handle inbound calls, document interactions, and route requests.
- Follow scripts and maintain service quality.
- Review role scope, project background, supporting materials, deadline, and client requirements.
- Provide role-specific materials requested by FuntoNetwork, such as resume, cover letter, work samples, technical notes, estimates, or availability.
- Coordinate with FuntoNetwork on assigned consultant role and related technical work.
- Communicate clearly with technical and non-technical stakeholders.
- Support quality control, status updates, and readiness for assigned work.
Benefits
- Track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
- Approved payments processed through the app.
- Request withdrawals from available balance directly inside the app.
- Access to relevant payment history and tax-related records.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
