🟢 Green — Service Desk Support Specialist

Funtonetwork • New York City, NY

2d • Hybrid

About The Position

FuntoNetwork is seeking a Service Desk Support Specialist for an upcoming project opportunity with the NYC DOE Service and Support RFP. This role involves potential customer service, service delivery, vendor support, and operational support, pending final solicitation package review. The specialist will support user requests, including intake, triage, documentation, service tracking, and issue resolution workflows. This is a contract/project-based opportunity located in New York City, New York, with potential for on-site or hybrid work.

Requirements

• Relevant experience for this project-based role.
• Strong written communication, documentation, customer-service, and stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Attention to detail and ability to provide complete role-specific application materials.

Nice To Haves

• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects.

Responsibilities

• Support user requests, intake, triage, documentation, service tracking, and issue resolution workflows.
• Review role scope, project background, supporting materials, deadline, and client requirements.
• Provide role-specific materials requested by FuntoNetwork, such as resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on the assigned consultant role and related technical work.
• Communicate clearly with technical and non-technical stakeholders.
• Support quality control, status updates, and readiness for the assigned portion of the work.

Benefits

• Consultants can track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
• Approved payments will be processed through the app, with the ability to request withdrawals.
• Access to relevant payment history and tax-related records within the app.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed