OS&D Account Manager II

Uber Freight•Chicago, IL

3d•Hybrid

About The Position

Uber Freight is seeking an OS&D Operations Representative to support and improve processes and systems related to delivery exceptions. The role manages critical business processes, works with carriers and customers to resolve issues, and uses team procedures while applying sound judgment in a changing environment. It also focuses on reducing the impact of delivery exceptions through continuous improvement and surfacing actionable trends. Cases are managed individually, with team collaboration and support during busy periods or staffing constraints. The position works across functions to improve team efficiency and address customer logistics challenges, collaborates with the product team on Uber Freight’s future vision, owns account metrics and goals, prioritizes customer service, improves execution, resolves issues in freight operations, and manages internal and external stakeholders with urgency and ownership.

Requirements

College degree or equivalent experience.
At least 2 years of related experience.
Experience solving problems and proposing unique solutions to complex issues while providing high-quality customer support.
Strong attention to detail.
Outstanding work ethic and sense of urgency.
Excellent written and verbal communication skills, including the ability to synthesize information, highlight meaningful points, and share priority insights.
Commitment to continuous improvement of oneself and the business.

Nice To Haves

Bachelor’s degree.
First-hand experience working with shipper and carrier partners.
Domain-specific knowledge in cargo risk and security, carrier and shipper fraud, compliance, and/or safety in logistics or related industries.
Ability to flourish in a high-growth technology environment where change is constant.
Intermediate ability with Microsoft Office and Google Suite.

Responsibilities

Work across functions to find solutions that improve team efficiency and address customer logistics challenges.
Partner with the product team to advance Uber Freight’s future vision and help communicate that vision to customers.
Own core account metrics and goals across account management teams.
Prioritize customer service needs.
Develop process and system improvements to improve execution.
Resolve issues arising in the normal operation of freight.
Manage internal and external stakeholders with urgency and ownership.
Work with carriers and customers toward resolution of delivery exceptions.
Identify actionable trends and drive continuous improvement in delivery exception management.
Collaborate with the team and provide support during busy seasons or staffing constraints.

Benefits

Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
Dental benefits.
Vision benefits.
401(k) match.
Financial and mental wellness benefits.
Parental leave.
Short- and long-term disability coverage.
Life insurance.
Potential eligibility for a performance or sales incentive bonus program.
Potential participation in Uber Freight equity awards.
Other compensation depending on the role.