Traveling Treatment Coordinator, Ortho
InterDent Service Corporation•Costa Mesa, CA
•$24 - $28
About The Position
The Orthodontic Treatment Coordinator guides patients and families from their initial orthodontic consultation through treatment acceptance and scheduling. The role partners closely with orthodontists and clinical teams to explain recommended treatment, timelines, insurance benefits, costs, financing, and payment options. The coordinator builds trust, helps patients overcome financial or scheduling barriers, follows up with patients, and supports a positive experience and successful treatment starts across Gentle Dental offices throughout Orange County, California.
Requirements
- Minimum of 1 year of orthodontic experience.
- At least 1 year of dental, medical, or related front office experience.
- Experience presenting treatment plans and discussing treatment costs with patients and families.
- Strong interpersonal, communication, and relationship-building skills.
- Comfort discussing fees, insurance benefits, financing, and payment options.
- Strong follow-up skills and the ability to confidently guide patients toward treatment decisions.
- Strong organization, attention to detail, and ability to manage multiple patients and priorities.
- Comfort using computers and practice management systems.
- A positive, patient-focused, and results-oriented approach.
Nice To Haves
- Previous treatment coordination experience.
- Consultative sales experience.
- QSI experience.
- Bilingual skills.
Responsibilities
- Create a welcoming and positive orthodontic consultation experience for patients and families.
- Build rapport with patients and parents and understand their treatment goals, questions, and concerns.
- Partner with the orthodontist to present recommended treatment plans clearly and confidently.
- Explain orthodontic treatment options, timelines, expectations, and next steps.
- Present treatment fees, insurance benefits, financing, and available payment options.
- Help patients and families overcome financial, scheduling, or other barriers to beginning treatment.
- Establish treatment schedules and coordinate orthodontic start appointments.
- Follow up consistently with patients who have completed consultations but have not started treatment.
- Monitor patient progress and maintain accurate treatment plan information in the practice management system.
- Track consultations, pending treatment, case acceptance, and treatment starts.
- Maintain knowledge of applicable insurance plans, benefits, exclusions, and limitations.
- Submit required documentation and predeterminations to third-party benefit providers.
- Clearly communicate insurance status and patient financial responsibility.
- Collaborate with orthodontists, clinical teams, and office leadership to support patient care and practice goals.
- Deliver an exceptional patient experience from consultation through treatment.
Benefits
- Medical and pharmacy coverage.
- Dental and vision coverage for employees and their families.
- Employee Assistance Program.
- Basic life, AD&D, and long-term disability insurance.
- Six paid holidays plus two paid floating holidays.
- PTO – 80 hours per year for hourly employees.
- 401(k) plan with company match.
- Referral bonuses ranging from $600–$2,500 depending on role.
- $1,000 signing bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
